# Sr. Manager, Operations Continuous Improvement

**Company**: ShipMonk
**Location**: Las Vegas, Nevada
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Logistics & Supply Chain

**Apply**: https://job-boards.greenhouse.io/shipmonk/jobs/4817768101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_242f6e15-d33

## Description

ShipMonk is building a dedicated Operations Continuous Improvement function to systematically identify, prioritize, and close performance gaps across its fulfillment network.

As Senior Manager, Operations Continuous Improvement, you will lead continuous improvement as a key partner to the site GM, establishing a CI roadmap, driving project cadences, and delivering high-impact projects.

**Responsibilities:**

- Build & Lead Site-Level CI: Develop and own the site's CI roadmap, ensuring projects are executed on and validated, with clear timelines and accountability.

- Create visibility for Ops CI work across the organization through a consistent cadence of reviews and change management.

- Drive Performance Improvement: Apply structured problem-solving methodologies (Lean, Six Sigma, or equivalent) to diagnose root causes, design solutions, and implement changes.

- Set and track KPIs for CI project outcomes, including cost savings, throughput and speed improvements, quality, and report on progress to senior leadership.

- Partner with General Managers and functional leaders to identify and size improvement opportunities, and ensure operational buy-in for change implementation.

**Change Management & Culture:**

- Champion a culture of continuous improvement across ShipMonk, making problem-solving accessible and habitual at every level of the organization.

- Design and deliver CI training and capability-building programs for operations leaders and frontline teams.

- Lead change management efforts for major CI initiatives, ensuring sustainable adoption rather than one-time fixes.

**Partner with Central Process Excellence:**

- Serve as the primary interface between the CI function and the Process Excellence (PE) team, ensuring CI project outcomes are reflected in updated process documentation and governance.

- Feed the PE team with real-world signals from the ops floor, highlighting where documented standards have drifted from practice, where gaps exist, and where new standards are needed.

**Data, Analytics, & Tooling:**

- Use data to drive every stage of the CI lifecycle, from opportunity identification and sizing to solution design and impact measurement.

- Partner with the Analytics team to develop insights that surface performance gaps and track improvement trends across facilities.

**Requirements:**

- Bachelor's degree in Industrial Engineering, Supply Chain, Operations Management, Business, or a related field.

- Minimum of 5 years of experience in operations, with at least 3 years in a leadership role directly managing CI or operational improvement programs.

- Demonstrated track record of building CI functions or programs with measurable financial and operational impact.

- Deep proficiency in Lean and/or Six Sigma methodologies. Black Belt certification strongly preferred.

- Experience in e-commerce fulfillment, 3PL, distribution center, or high-volume logistics environments strongly preferred.

- Strong analytical capabilities, comfortable working with large operational datasets and translating data into insight and action using tools such as Google Sheets, Excel, Metabase, Tableau, or similar.

- Proven ability to influence without authority across a complex, multi-site, cross-functional organization.

- Exceptional communication and executive presence, able to present CI roadmaps and outcomes clearly to both operational and senior leadership audiences.

## Skills

### Required
- Lean
- Six Sigma
- Operations Management
- Supply Chain
- Industrial Engineering
- Google Sheets
- Excel
- Metabase
- Tableau

### Nice to have
- WMS
- e-commerce fulfillment
- 3PL
- distribution center
- high-volume logistics environments
- Black Belt certification

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/shipmonk/jobs/4817768101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)