# Care Navigator/Receptionist

**Company**: Wallington Family Practice
**Location**: Wallington
**Salary**: Negotiable
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A3467-26-0009?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/care-navigator-receptionist-23fda9c4-8c8/

## Description

We are seeking a highly motivated and forward-thinking Receptionist to join our innovative, training-focused practice serving 20,000 patients in Wallington.

The successful candidate will be working within a supportive and friendly team in our modern, purpose-built premises.

**Main duties of the job**

- Greet and direct patients

- Effective use of the appointment system

- Book appointments

- Process personal information

- Assist patients as required

- Act as a central point of contact for patients

- Distribute information, messages, and enquiries for the clinical team

- Liaise with the multidisciplinary team and external agencies

**Responsibilities**

- Make appointments for patients attending the surgery or on the telephone using the computerized clinical system

- Suitably triage and signpost patients to other services where applicable

- Ensure patients who do not have appointments but who need urgent medical attention are responded to appropriately

- Cancel and re-arrange appointments when necessary

- Support and advise those enquiring about registration or those who need temporary registration

- Respond to any queries and requests for assistance from patients and visitors

- Advise patients of relevant charges for private services, take payment, record, and issue receipts

**Requirements**

- Excellent communication skills

- Ability to work in a busy environment and prioritize tasks

- Ability to organize, motivate, and support colleagues

- Ability to listen and empathize

- Ability to learn new software and systems

**Person Specification**

- Essential qualifications: GCSE Maths and English at grade C or above

- Essential experience: Front-line, customer-facing position or a role with suitable transferable skills

- Desirable experience: Working in the NHS/general practice

**Benefits**

- Negotiable salary

- Full training provided

- Opportunity to work in a supportive and friendly team

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## Skills

### Required
- communication skills
- organisational skills
- time management
- teamwork
- empathy

### Nice to have
- EMIS web clinical system
- scanning and document management systems
- Microsoft office applications

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A3467-26-0009?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)