# Technical Account Manager

**Company**: Adobe
**Location**: Stockholm
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://adobe.wd5.myworkdayjobs.com/en-US/external_experienced/job/Stockholm/Technical-Account-Manager_R171862?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_23fc259a-7c4

## Description

At Adobe, we help the world's leading brands create exceptional customer experiences. As a Technical Account Manager (TAM), you will serve as a trusted technical advisor to some of the largest and most strategic organisations across the Nordic region.

You will partner with customers to maximise the value of their Adobe Experience Cloud investment by driving technical readiness, solution adoption, operational excellence, and long-term business outcomes. Acting as an extension of the customer's team, you will provide proactive technical leadership, coordinate technical engagement activities, and help customers navigate complex digital transformation initiatives.

**Responsibilities**

- Build positive relationships with customer collaborators ranging from technical practitioners through to senior leadership.

- Own the technical health of assigned customer accounts and proactively identify risks, opportunities, and optimisation recommendations.

- Develop and maintain Technical Readiness Roadmaps aligned to customer priorities and business objectives.

- Lead technical reviews including environment reviews, service reviews, release readiness discussions, and operational health assessments.

- Coordinate milestone-based engagements such as implementations, migrations, upgrades, integrations, go-lives, and peak-event preparation.

- Drive adoption of Adobe solutions through best-practice guidance, technical coaching, and use-case activation.

- Partner with Customer Success Managers, Solution Consultants, Product teams, Support, Engineering, and Technical Account Directors to ensure successful customer outcomes.

- Act as the customer's technical advocate within Adobe and facilitate appropriate management of blocking issues when required.

- Deliver regular business and technical insights that demonstrate customer value and support renewal readiness.

- Contribute to customer retention, growth, and long-term success through proactive engagement and careful planning.

- Connect customers with the right Adobe resources , such as Professional Services or Integrated Services , when hands-on implementation, development, or deployment work is required.

**Technical Leadership**

- Provide strategic technical guidance across Adobe Experience Cloud solutions.

- Assess customer environments and recommend improvements to performance, stability, governance, and scalability.

- Support customers through major business events and digital initiatives.

**Customer Success**

- Drive measurable customer outcomes through structured technical engagements.

- Help customers realise value from existing investments and identify new opportunities for optimisation.

- Maintain a deep understanding of customer business objectives and technical priorities.

**Programme Management**

- Coordinate technical activities across multiple collaborators.

- Track customer objectives, technical achievements, and success plans.

- Ensure timely execution of agreed actions and commitments.

**Risk Management**

- Identify technical risks before they impact business outcomes.

- Develop mitigation plans and coordinate resources across Adobe teams.

- Support executive communications during critical situations when needed.

**Requirements**

- Experience working in Customer Success, Technical Account Management, Consulting, Solution Architecture, Professional Services, Technical Support, or a related customer-facing technology role.

- Experience managing enterprise customer relationships.

- Strong understanding of SaaS, cloud technologies, digital platforms, or enterprise software.

- Excellent communication and collaborator management skills.

- Ability to understand both business objectives and technical requirements.

- Experience leading cross-functional initiatives and coordinating multiple collaborators.

**Nice to Have**

- Experience with digital marketing, customer experience platforms, analytics, personalization, ecommerce, or marketing technology ecosystems.

- Experience with Adobe Experience Cloud solutions.

- Knowledge of web technologies, APIs, integrations, data flows, and cloud architectures.

- Experience presenting to executive and senior leadership audiences.

- Project or programme management experience.

- Industry insight relevant to the customer’s sector, with the ability to translate market and technology trends into practical recommendations.

## Skills

### Required
- SaaS
- cloud technologies
- digital platforms
- enterprise software
- communication
- collaborator management

### Nice to have
- digital marketing
- customer experience platforms
- analytics
- personalization
- ecommerce
- marketing technology ecosystems
- Adobe Experience Cloud solutions
- web technologies
- APIs
- integrations
- data flows
- cloud architectures

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Source: [Apply at adobe.wd5.myworkdayjobs.com](https://adobe.wd5.myworkdayjobs.com/en-US/external_experienced/job/Stockholm/Technical-Account-Manager_R171862?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)