# Quality Assurance Team Lead - Payment Operations

**Company**: Wise
**Location**: Tallinn
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: 3,450 - 4,500 EUR monthly gross
**Category**: Operations
**Industry**: Finance

**Apply**: https://jobs.smartrecruiters.com/Wise/744000132650395-quality-assurance-team-lead-payment-operations?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_23e38d20-d58

## Description

Join Wise's Quality Assurance team and help build world-class, scalable operations that keep customers safe and deliver great experiences. As a Quality Assurance Team Lead - Payment Operations, you will provide independent, expert assurance over how work is done, spotting risk, identifying control gaps, and turning insights into clear, practical improvements.

Key Responsibilities:

- Lead by example and drive a customer-focused and proactive risk & compliance management mindset across your team and the wider organization.

- Coach and develop a strong and competent QA team.

- Be accountable for your area of operations, identifying, proposing, and driving opportunities for improvements.

- Take responsibility for the accuracy and validity of the QA outcomes of the domain (Payment Defect and Exception Handling).

- Collaborate closely with stakeholders and communicate complex topics in an easy-to-understand and engaging way.

Qualifications:

- 3+ years of proven experience in leading, coaching, and managing the performance of a technical or analytical team in a relevant QA domain.

- Fluent in English (written and verbal skills).

- Proven project management skills to deliver a portfolio of projects and reviews on time and to a high standard.

Requirements:

- Deep familiarity with Pay-In & Pay-Out, Reconciliation & Settlement, and Exception Handling & Operational Excellence in the payments domain.

- Strong understanding of how money moves through a modern payments business.

Benefits:

- Salary: 3,450 - 4,500 EUR monthly gross + RSU (Restricted Stock Units)

- Opportunity to work with a global technology company and contribute to its mission of Money Without Borders.

## Skills

### Required
- Risk & Compliance expertise
- Quality Assurance framework
- Trend Analysis
- Future Ready Technology Leadership
- Communication and Influence
- Process improvement
- Organizational skills
- Proactiveness

### Nice to have
- Payments domain experience
- Pay-In & Pay-Out
- Reconciliation & Settlement
- Exception Handling & Operational Excellence

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000132650395-quality-assurance-team-lead-payment-operations?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)