# Customer Service Representative I - Hybrid **Company**: WSP **Location**: Concord, CA **Work arrangement**: hybrid **Salary**: $23.00/HR **Category**: Customer Service **Apply**: https://emit.fa.ca3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/98851?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_23d865bf-b2a ## Description WSP is seeking a Customer Service Representative I to work in a hybrid role from our Concord, CA office. The Customer Service Representative I (CSR I) is responsible for handling inbound customer inquiries into the Customer Service Center (CSC). **Responsibilities:** - Serve as primary point of contact for customers addressing their service issues and concerns. - Foster strong relationships with customers and colleagues by providing friendly, efficient, and effective service. - Answer customer inquiries via email, chat, or text, and provide general information and assistance regarding products, services, or company policies. - Promote and educate customers on self-service options. - Maintain a thorough understanding of the CSC operations to assist customers and resolve problems effectively. - Identify and resolve product or service issues by clarifying the complaint, determining the cause, explaining the best solution, and following up to ensure satisfaction. - Quickly and accurately assess individual customer needs and take appropriate actions to address them, ensuring customer satisfaction. - Update customer account information and maintain accurate records to ensure up-to-date data for future reference. - Process requests for new customer accounts. - Open cases for unsolved customer inquiries. - Process customer disputes. - Process the closing of customer accounts and initiate refunds when required. - Consistently meet or exceed established goals related to productivity, schedule adherence, and quality standards. - Communicate clearly and effectively with individuals at various levels, both within and outside the organization, to address customer needs. - Perform additional tasks as required to meet the needs of the CSC and the organization. - Promote positive customer relations with customers and coworkers. **Qualifications:** - Excellent phone etiquette. - Excellent verbal communication skills. - Excellent attendance and punctuality. - Enjoy providing prompt and timely service to customers. - Possess strong interpersonal skills and have compassion and empathy for customer situations. - Be energetic, self-motivated, and quick-thinking. - Ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast-paced changing environment. - Ability to read and comprehend normal instructions, correspondence, and memos. - Ability to effectively present information in one-on-one situations to customers, and other employees of the organization. - Ability to apply common sense understanding to carry out detailed written or oral instructions. - Ability to work flexible eight (8) hour shift between 8:00 a.m. to 5:00 p.m. Monday to Friday and 9am to 1pm on Saturdays. - Flexibility to work remotely or in an office environment as needed. - Must have a quiet and secure remote working environment. - Must be able to pass background and drug screenings. - Achieve and maintain departmental performance standards. - Knowledge of basic computer skills and navigation within the Windows operating system. - Ability to type at a speed of 40+ words per minute. **Compensation:** - Expected Salary $23.00/HR - Additional $0.50/HR for previous Clipper experience OR validated language proficiency in Spanish, Cantonese or Mandarin. ## Skills ### Required - Excellent phone etiquette - Excellent verbal communication skills - Strong interpersonal skills - Basic computer skills - Windows operating system navigation - Typing at 40+ words per minute - Spanish - Cantonese - Mandarin ### Nice to have - Previous Clipper experience --- Source: [Apply at emit.fa.ca3.oraclecloud.com](https://emit.fa.ca3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/98851?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)