# Federal Field Technician **Company**: HP **Location**: All Cities, Maryland **Experience**: senior **Job type**: full-time **Salary**: $28 to $40 per hour **Category**: IT **Industry**: Technology **Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/All-Cities-Maryland-United-States-of-America/Federal-Field-Technician_3159781-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_23bca0d4-f8a ## Description Join HP and play a critical role in supporting technology solutions that power federal government operations. We are seeking an experienced Field Technician with expertise in PCs, laptops, printers, and related technologies to provide hands-on technical support and ensure mission-critical systems perform at their best. **Responsibilities** - Serve as a trusted technical expert supporting mission-critical federal government customers with HP PCs, laptops, printers, and related technologies. - Deliver exceptional customer experiences by understanding customer requirements, resolving issues promptly, and ensuring service expectations are consistently exceeded. - Provide advanced software, hardware, pre-sales, post-sales, and service delivery support across complex customer environments. - Proactively monitor system performance, identify potential risks, and implement corrective action plans to maximize uptime and prevent service disruptions. - Troubleshoot and resolve highly complex technical issues across operating systems, networking infrastructure, and heterogeneous data center environments. - Escalate critical issues appropriately to prevent unplanned outages or data loss and ensure rapid resolution of customer-impacting incidents. - Develop innovative solutions and recommend process improvements that enhance operational efficiency and service delivery outcomes. - Contribute customer business insights and industry trends to account support plans, helping drive strategic customer success initiatives. - Build strong, long-term customer relationships that move beyond transactional support to trusted advisory partnerships. - Support account growth and retention efforts by delivering outstanding service and identifying opportunities to add value. - Mentor and coach new team members on technical processes, best practices, and service delivery procedures. - Provide leadership and guidance to Field Technical Support Representatives and collaborate across teams to achieve customer and business objectives. - Work independently on highly complex assignments, often determining methods and procedures for new and evolving technical challenges. **Requirements** - Current TS/SCI with Polygraph Clearance (required). - Associate degree, vocational diploma, or equivalent technical certification with 6+ years of related experience, or a bachelor's degree with 4-6 years of relevant experience. - Extensive experience supporting the full portfolio of HP technology products in enterprise customer environments. - Proven experience supporting federal government customers and mission-critical operations. - Strong account management skills with a proactive, customer-focused mindset. - Expert-level knowledge of operating systems, UNIX, networking technologies, hardware platforms, and enterprise infrastructure environments. - Ability to maximize system availability and performance in complex, multi-vendor data center environments. - Broad understanding of corporate policies, business operations, products, services, and technology markets. - Recognized technical expertise in one or more advanced technology disciplines or specialty areas. - Demonstrated ability to perform effectively in high-pressure environments while managing multiple priorities and complex technical challenges. - Exceptional problem-solving, analytical, planning, negotiation, and decision-making skills. - Excellent written, verbal, presentation, and stakeholder communication skills. - Strong leadership and coaching capabilities with experience mentoring technical teams. - Working knowledge of change management processes and IT service management best practices. - ITIL certification or demonstrated ITIL knowledge with the ability to communicate the value of business and IT alignment. **Benefits** - Health insurance - Dental insurance - Vision insurance - Long term/short term disability insurance - Employee assistance program - Flexible spending account - Life insurance - Generous time off policies, including: - 4-12 weeks fully paid parental leave based on tenure - 13 paid holidays - 15 days paid time off ## Skills ### Required - TS/SCI with Polygraph Clearance - HP technology products - operating systems - UNIX - networking technologies - hardware platforms - enterprise infrastructure environments - IT service management best practices - ITIL certification --- Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/All-Cities-Maryland-United-States-of-America/Federal-Field-Technician_3159781-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)