# Product Manager I

**Company**: EarnIn
**Location**: Bengaluru
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Product Management
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/earnin/jobs/8359971?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/product-manager-i-23aeeb8c-3cb/

## Description

EarnIn is seeking a dedicated Product Manager to support its core Customer Care platform (Kustomer). As a Product Manager I, you will assist in transitioning the care organization from a legacy Zendesk setup to a modern, integrated ecosystem. You will work independently as an Individual Contributor (IC), identifying operational friction, supporting feature specifications, and facilitating the connection of Kustomer with internal systems.

**Responsibilities:**

- Care Platform Strategy & Lifecycle Ownership: Help organize and refine task specifications and feature requests for Kustomer, gather insights and agent feedback, and write clear specs for minor features and workflow improvements.

- Systems Integration & Shared Context Layer: Assist senior PMs in gathering data requirements, collaborate with team members, design, and engineering to clarify feature requirements, and learn the technology domain.

- Automated Resolution & Frontline Efficiency: Support initiatives that simplify agent tasks, assist in documenting and monitoring chatbot-to-agent handoff flows, and use basic analytics tools to analyze project results.

- Launch Readiness & Operational Governance: Maintain clear communication with the manager, team, and key partners, assist with user acceptance testing (UAT) and feature validation, and seek actionable feedback from teammates.

**Requirements:**

- 6 months of Product Management experience

- A Bachelor's+ degree in a relevant technical or business field

- Experience using various AI tools to enhance, automate, and improve work

- Strong analytical skills

- Ability to come into the Bengaluru office 2+ days a week

- Excellent organizational and time management skills

- Effective communication and interpersonal skills

- Familiarity with API-driven architectures and experience evaluating external vendor solutions is an advantage

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Product Management
- Analytical skills
- Communication skills
- Organizational skills
- Time management skills

### Nice to have
- AI tools
- API-driven architectures
- External vendor solutions evaluation

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/earnin/jobs/8359971?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)