# Customer and Trading Manager - Online

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Penrith, Cumbria
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: From £31,700
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400087912?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2395a9fc-adf

## Description

Be the first to apply for this role as a Customer and Trading Manager - Online at Sainsbury's Supermarkets Ltd in Penrith, Cumbria.

As a Customer and Trading Manager, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers.

Responsibilities:

- Plan and orchestrate the delivery of an online picking and delivery team

- Be a visible leader, engaging and coaching a large team of shoppers and drivers

- Collaborate with other managers to ensure the success of the shopping experience of the overall store

- Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate

Requirements:

- Previous line management responsibilities in a fast-paced, operational environment

- Experience of leading a team in a fast-paced, customer-facing environment

- Operational leadership skills

- Demonstrated success in meeting or exceeding KPIs

- Experience of managing employee relations issues, including performance and absence management

Benefits:

- Salary from £31,700

- Discount card with 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat

- Annual bonus scheme

- Free food and hot drinks provided

- Generous holiday entitlement, maternity and paternity leave

- Pension matching 4-7.5% of contributions

- Sainsbury's share scheme

- Wellbeing support, including emotional support, counselling, legal and financial advice

- Colleague networks

- Cycle to Work scheme

- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more

## Skills

### Required
- customer service
- team management
- operational leadership
- performance management

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