# Team Lead, PE Shared Services

**Company**: Electronic Arts
**Location**: Hyderabad, Telangana
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: HR
**Industry**: Technology
**Ticker**: EA
**Wikidata**: https://www.wikidata.org/wiki/Q173941

**Apply**: https://jobs.ea.com/ms_MY/careers/JobDetail/Team-Lead-PE-Shared-Services/216125?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_23849fff-b55

## Description

The Fulfillment Team Lead, PE Shared Services is responsible for overseeing a range of PE Shared Services activities across multiple geographies, ensuring the seamless execution of critical transactions while maintaining high standards of accuracy, compliance, and service delivery.

Responsibilities:

- Lead a team of PE Shared Services professionals ensuring they are focused on end-to-end service delivery across multiple geographies, ensuring compliance with local regulations and policies

- Drive adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)

- Act as a custodian of all in-scope transactions to ensure accurate and timely processing in PE and/or Finance systems, e.g., Workday, ServiceNow, Oracle, etc.

- Ensure high levels of employee experience through effective communication and resolution

- Oversee workload distribution to ensure optimal team coverage

- Monitor ticket queues and ensure timely resolution of queries and requests including (re-)assigning tickets to ensure SLA compliance when necessary

- Coach and guide team members on ticket escalation pathways and protocols

- Review ticket trends to identify root causes and propose corrective actions

- Conduct regular performance reviews and feedback sessions; support development planning and facilitate coaching of team members

- Identify and deploy opportunities to streamline processes, eliminate duplication, and improve efficiency

- Actively contribute to automation and digitalization initiatives across PE Shared Services

- Partner with People Services Leadership and People Partners to enhance employee experience

- Conduct timely reviews of key documentation such SOPs, process flows, etc. as required

- Act as a primary point of contact for PE Shared Services-related queries

- Collaborate with global stakeholders across PP, Payroll, IT, Finance

- Provide regular reporting and insights on operational metrics and performance

- Manage PE Shared Services Projects and transitions as required to ensure timely delivery

Qualifications:

- Bachelor’s degree in HR Management or Business Administration

- 10-12 years of experience in HR administration

- Strong technology skills, including Workday, ServiceNow and G-Suite

- Experience in managing teams that support multi-geo HR organizations

Other Skills:

- Strong understanding of HR operations, Shared Service delivery model

- Experience managing global HR Shared Services environments

- Proficiency in HRIS and ticketing tools (e.g., Workday, ServiceNow)

- Strong analytical and problem-solving skills

- Excellent stakeholder management and communication skills

- Ability to manage teams across shifts and geographies

- Continuous improvement mindset (Lean / Six Sigma knowledge is a plus)

- Knowledge about transition methodology and framework.

## Skills

### Required
- Workday
- ServiceNow
- G-Suite
- HR administration
- HR operations
- Shared Service delivery model

### Nice to have
- Lean
- Six Sigma
- transition methodology and framework

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Source: [Apply at jobs.ea.com](https://jobs.ea.com/ms_MY/careers/JobDetail/Team-Lead-PE-Shared-Services/216125?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)