# Solution Director, Voice-centric Product Solutions

**Company**: Salesforce
**Location**: Remote, Washington
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $171,200 - $273,000 annually
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Washington---Remote/Partner---Agentforce-Contact-Center--Solution-Consulting-Director_JR354950?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/solution-director-voice-centric-product-solutions-237c84fd-96d/

## Description

Salesforce is seeking a Solution Director, specializing in Voice-centric product solutions, to serve as a strategic advisor and Salesforce product and platform expert to the company's largest, most complex enterprise customers. The successful candidate will provide architectural leadership on designing scalable voice workflows, guide customers and colleagues in rationalizing and deploying advanced voice technologies, and architect complex telephony solutions.

Responsibilities:

- Serve as a trusted advisor to clients, providing architectural leadership on designing scalable voice workflows, CTI integrations, and real-time media/data flows.

- Guide customers and colleagues in rationalizing and deploying advanced voice technologies.

- Architect complex telephony solutions, designing and overseeing the integration of enterprise CCaaS platforms with the Salesforce platform.

- Identify and proactively manage risk areas on high-profile engagements.

- Manage customer expectations and negotiate solutions to complex telephony and integration problems.

- Review and correct project/program direction, approach, and key artifacts.

- Identify and lead internal strategic initiatives to grow the consulting practice.

Requirements:

- 10+ years of enterprise architecture or consulting experience, with at least 5 years of dedicated, hands-on experience in Contact Center, CCaaS, or Voice technologies.

- Deep technical expertise in Partner Contact Center and at least one leading telephony platform.

- Extensive foundational knowledge of voice and telephony concepts.

- Proven ability to design complex contact routing strategies and omni-channel agent experiences.

- Strong application design skills combined with deep knowledge of enterprise integration patterns.

Benefits:

- Time off programs

- Medical, dental, vision

- Mental health support

- Paid parental leave

- Life and disability insurance

- 401(k)

- Employee stock purchasing program

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## Skills

### Required
- Voice technologies
- Contact Center
- CCaaS
- Telephony
- Salesforce
- CTI integrations
- Real-time media/data flows
- Omni-channel agent experiences
- Enterprise integration patterns

### Nice to have
- Amazon Connect
- Genesys Cloud
- Five9
- Agentforce Contact Center
- Einstein Conversation Insights
- Conversational IVR
- Speech analytics
- AWS Certified Solutions Architect
- Genesys Cloud Certified Professional

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Washington---Remote/Partner---Agentforce-Contact-Center--Solution-Consulting-Director_JR354950?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)