# Client Engagement Specialist

**Company**: Dow Jones
**Location**: Mumbai
**Experience**: mid
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://dowjones.wd1.myworkdayjobs.com/en-US/Dow_Jones_Career/job/Mumbai/Client-Engagement-Specialist_Job_Req_55750?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_23719a56-0f1

## Description

The Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers.

You will:

- Develop and execute a renewal plan to retain existing contract revenue within existing buying centers

- Proactively identify high-risk renewal accounts and strategies to mitigate potential losses

- Ensure customer training and product utilization by working with the Product Training Specialist team

- Oversee the overall renewal lifecycle, including pricing, contracting, invoicing, and client support

- Support new sales into existing accounts to ensure maximum customer ROI

- Identify opportunities for increased revenue within the set of accounts

You have:

- 2-4 years of proven success in client engagement, customer success, or account management

- Exceptional written and verbal communication skills

- Proficiency in Microsoft Office suite & Google Drive

- Knowledge of Salesforce & Tableau desirable

Our benefits include:

- Comprehensive Insurance & Retirement plans

- Paid Time Off and Leaves

- Education Benefits

- Family Care Benefits

- Career Growth Programs

- Access to Dow Jones Products

- Employee Referral Program

- Employee Well-being Support & Fitness Programs

- Financial Health Programs

- Cybersecurity Protection

## Skills

### Required
- Microsoft Office suite
- Google Drive
- client engagement
- customer success
- account management

### Nice to have
- Salesforce
- Tableau
- other language proficiency

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Source: [Apply at dowjones.wd1.myworkdayjobs.com](https://dowjones.wd1.myworkdayjobs.com/en-US/Dow_Jones_Career/job/Mumbai/Client-Engagement-Specialist_Job_Req_55750?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)