# Counter Manager Bloomingdales Soho - Charlotte Tilbury

**Company**: Bloomingdales
**Location**: New York, New York
**Job type**: Contract
**Category**: Sales
**Industry**: Retail

**Apply**: https://apply.workable.com/j/0D40175016?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2356d96c-cbc

## Description

The Counter Manager is responsible for the effective and efficient operations of the Charlotte Tilbury brand at Bloomingdales.

Always demonstrating the 5 P's: Professional, Proactive, Passionate, Prescriptive, and Potential.

As an ambassador for the Charlotte Tilbury brand, the Counter Manager will reflect the brand values and customer base.

Responsible for achieving optimal financial results by maximizing top-line sales potential and ensuring superior service to customers.

The Counter Manager is also responsible for anticipating needs while executing with excellence the sales, events, merchandising, operations, training, and employee development.

### Main Duties and Responsibilities:

- **Sales:** Drive financial results in-store to meet and exceed plan, including Key Performance Indicators (KPIs) such as Average Unit Sales (AUS) and Items Per Transaction (IPT).

- Lead by example on personal KPI goals.

- Communicate and manage agreed goals with staff.

- Responsible for being the specialist amongst retail artistry brands, demonstrating entrepreneurial spirit within company guidelines.

- **Customer Service:** Manage customer queries using sound judgement to achieve positive outcomes.

- Build partnerships with Account Executives and Area Trainers to ensure continuous training and development of the team.

- Extend exceptional customer service beyond the in-store experience.

- **Team Management:** Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives.

- Determine individual and team sales targets to meet and exceed plan.

- Analyse business performance and proactively plan strategy.

- Promote the Tilbury Touch to the team and customers.

- Lead by example to promote exceptional customer service.

- Create and maintain an atmosphere of open and positive communication, professionalism, and creativity.

- Recognize and celebrate great performance.

- **Operations:** Ensure the counter is 'customer-ready' from open to close.

- Maintain required inventory levels and accurate stock files.

- Control store expenses within budget guidelines.

- Implement visual merchandising, new launch displays, and collateral placement.

- Proactively suggest win-win opportunities to drive sales.

- Schedule the team to optimize coverage according to customer flow.

- Maintain excellent counter hygiene standards.

- Maintain store standards and policies.

## Skills

### Required
- sales
- customer service
- team management
- operations
- merchandising

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/0D40175016?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)