# Workforce Planner

**Company**: TaskUs
**Location**: Indore, India
**Experience**: senior
**Job type**: full-time
**Category**: Operations

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Indore-India/WFM-Planner_R_2209_12419?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_23310a0b-b07

## Description

We at TaskUs are looking for a Workforce Planner to join our team.

As a Workforce Planner, you will be an orchestrator, aligning with numerous programs to optimize employee productivity; coordinating with training and talent acquisition to forecast and manage staffing needs; and collaborating with IT to customize information systems - to help supervise fiscal activities within your team.

You will monitor the accuracy of billing procedures for all clients within the site; identify strategies to improve campaign processes and opportunities to increase profitability.

Responsibilities:

- Coordinate with operations, clients, and client services to gather all relevant data related to forecasting and calculation of program requirements.

- Maintain a roster of staff with accurate employee details, including availability, preferences, and skills.

- Publish over/under snapshots, and create action plans to address any staffing gaps or minimize overages.

- Ensure that the seating plan is accurate and adequate to meet operational needs.

Requirements:

- BPO Operations background.

- At least 2 years of experience in Workforce Planning, preferably with expertise in Forecasting, Capacity Planning and Scheduling, and Real Time Management.

- Ability to manage multiple, complex, ongoing tasks and projects.

- High attention to detail and strong desire to optimize procedures and processes.

- Proactive decision-making and problem-solving skills.

- Proficiency in statistical analysis and good computer and software skills.

- Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint).

- Strong verbal and written communication skills.

- High achiever and self-starter.

Benefits:

- Wild growth and working with happy, enthusiastic over-achievers.

## Skills

### Required
- Forecasting
- Capacity Planning
- Scheduling
- Real Time Management
- Statistical Analysis
- MS Office

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Indore-India/WFM-Planner_R_2209_12419?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)