# Head of Spa - Soho Farmhouse

**Company**: Soho Farmhouse
**Location**: Chipping Norton, England
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://job-boards.greenhouse.io/sohohouseco/jobs/5010007101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_22f6d724-01c

## Description

This is a senior leadership role responsible for overseeing all aspects of spa operations, including member experience, team leadership, retail performance, treatment utilisation, and financial results.

You will lead a talented team of therapists, receptionists, and spa leaders, creating a culture that delivers outstanding service, operational excellence, and sustainable business growth.

We're looking for a commercially minded leader who thrives in a fast-paced hospitality environment. Whether your background is luxury spa, premium hospitality, retail, wellness, or guest experience, you'll have a proven track record of leading teams, driving revenue, and creating exceptional customer experiences.

**Responsibilities**

- Lead and inspire a high-performing spa team, creating a culture of excellence, accountability, and exceptional service.

- Drive the overall commercial performance of the spa, delivering revenue, profitability, and retail sales targets.

- Maximise treatment room utilisation, therapist productivity, and member engagement across all wellness offerings.

- Oversee the day-to-day operation of the spa, ensuring a seamless and luxury experience for every member and guest.

- Manage departmental budgets, forecasts, and KPIs, using data and insights to drive business decisions.

- Develop and coach team members through regular performance conversations, training, and succession planning.

- Collaborate with Membership, Events, Marketing, and operational teams to create engaging wellness experiences and initiatives.

- Champion retail performance through effective merchandising, product knowledge, and team development.

- Continuously review and improve operational processes, ensuring consistency, efficiency, and alignment with Soho House standards.

- Act as the senior point of contact for member feedback, ensuring concerns are resolved professionally while identifying opportunities to enhance the overall experience.

**Benefits**

- Weekly Pay

- Clothing Allowance

- Every House Membership

- 50% off Food & Drink, 7 days a week

- Staff Room Rate; Any Bedroom, Any House, $100 a night

- Private Health and Dental Care

- Life Assurance

- Day off on your birthday

- Up to 50% Staff Discount on Cowshed & Soho Home

- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.

- Free Counselling Sessions

- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.

- Continuous training to develop yourself personally and professionally

- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

**Requirements**

- Experience leading a luxury spa, wellness, hospitality, retail, or customer-focused operation.

- A proven track record of managing large teams and delivering commercial results.

- Strong financial and operational management experience, including budgets, forecasting, and KPI ownership.

- Exceptional leadership and communication skills with the ability to motivate and develop teams.

- Passion for hospitality, wellness, and creating memorable member experiences.

- A hands-on leader who enjoys being visible within the operation and leading from the front.

## Skills

### Required
- luxury spa
- wellness
- hospitality
- retail
- customer-focused operation
- financial management
- operational management
- leadership
- communication

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/sohohouseco/jobs/5010007101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)