# Guest Services Team Leader | Club Millesime

**Company**: AccorHotel
**Location**: Sydney, NSW
**Experience**: executive
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000160984349-guest-services-team-leader-club-millesime-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/guest-services-team-leader-club-millesime-22f34590-de0/

## Description

Join the team at Sofitel Sydney Darling Harbour, a luxury hotel blending French Art de Vivre and local culture.

As a Guest Services Team Leader at Club Millesime, you will lead and inspire the team to exceed targets through coaching, mentoring, and hands-on support.

Key responsibilities include:

- Ensuring every guest interaction delivers an exceptional and memorable experience

- Upholding high standards of service, security, and safety across all areas

- Representing the Club Manager and Club Supervisor when needed, resolving guest concerns efficiently and professionally

- Overseeing smooth operations, including ambassador readiness, stock levels, and service coordination with other departments

- Developing ambassador skills, maximising service quality, upselling opportunities, and overall team performance

- Maintaining expert knowledge of menus, beverages, and wines to guide the team and enhance guest satisfaction

Requirements:

- Proven leadership experience in luxury hospitality, preferably in Food and Beverage or Executive Lounge environments

- Exceptional guest service skills with a passion for creating memorable experiences

- Excellent communication, interpersonal, and problem-solving abilities

- Solid understanding of Food and Beverage operations, including stock management and service standards

- Ability to maintain high standards of safety, hygiene, and security

- Knowledge of wine, spirits, and menus with the ability to guide both team and guests

- Flexible, proactive, and able to lead by example in a fast-paced environment

- Flexible to work evenings, weekends, and public holidays

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## Skills

### Required
- leadership
- luxury hospitality
- guest service
- communication
- problem-solving
- Food and Beverage operations
- safety
- hygiene
- security
- wine
- spirits
- menus

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000160984349-guest-services-team-leader-club-millesime-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)