# Front Desk Agent - Full Time PM Shifts - Holiday Inn Dulles - starting at $18/hour

**Company**: B. F. Saul Company Hospitality Group
**Location**: Sterling, Virginia
**Work arrangement**: onsite
**Job type**: Full Time
**Salary**: USD 18-18 per-hour-wage
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.lever.co/bfsaulhotels/5f99a4f5-8e9d-4700-a08f-ce0da728f562?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_22ef0706-a7d

## Description

We are seeking a Front Desk Agent to join our team at Holiday Inn Dulles, a leading business class hotel in Sterling, Virginia. As a Front Desk Agent, you will be responsible for anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service.

You will be scheduled to work the 3pm - 11pm shift with varying days off, and must have weekend availability.

### Responsibilities:

- Provide exceptional guest service, responding to guests in a friendly and positive manner

- Process check-ins and check-outs, verify billing, create reservations, and process special requests

- Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services

- Work as a team player in meeting guests' needs, and actively contribute to the efforts of other departments when necessary

- Follow B. F. Saul Company Hospitality Group's guest service recovery program

- Maximize room revenues by following proper selling techniques and ensuring strategies are utilized

- Monitor room availability, follow restrictions, and all booking policies and procedures

- Drive sales and maximize revenue by up-selling rooms and amenities

- Adhere to B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions

- Maintain a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state, and federal regulations

### Required Skills and Experience:

- High school diploma or GED required

- 1+ years prior guest service experience required, preferably in a hospitality setting

- Excellent verbal communication skills needed

- Attention to detail, customer-focused, and the ability to perform job duties in a fast-paced environment

- Ability to lift, push, and pull up to 75 pounds on an occasional basis

### Benefits:

- Well-Being Benefits

- Health Insurance

- Dental & Vision Insurance

- Short & Long Term Disability

- Long Term Planning: 401(k) Retirement Program, Paid Life Insurance, Tuition Reimbursement

- Team Member Programs: Leaders of the Month/Year, Annual Performance Appraisals and Wage Increase Opportunities, Annual Team Member Banquets, Annual Team Member Engagement Survey, Discounted Room Rates for Team Members, Family and Friends, Weekly Payroll

## Skills

### Required
- guest service
- communication
- cash handling
- reservation management

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/bfsaulhotels/5f99a4f5-8e9d-4700-a08f-ce0da728f562?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)