# Client Support Specialist

**Company**: Barclays
**Location**: Knutsford
**Work arrangement**: remote
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Knutsford-Radbroke-Hall/Client-Support-Specialist_JR-0000082216?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_22ee1163-de5

## Description

We are seeking a Client Support Specialist to join our team, providing exceptional customer service while resolving complex customer needs or requests. This role is 100% telephony-based, focusing on communication via phone.

Responsibilities:

- Provision of customer service through various communication channels including chat, email, and phone.

- Execution of customer service requirements to resolve complex, specific customer needs, and give a unique, personalised resolution for each case.

- Collaboration with teams across the bank to align and integrate customer care processes.

- Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.

- Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.

- Resolution of specific customer inquiries and issues related to the bank’s products and services, including account balances, transactions, and payments.

- Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.

- Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Requirements:

- Excellent Customer Service skills.

- Good communication skills.

- Problem Solving.

- Previous knowledge/experience within a telephony background.

- Ability to adapt to change.

- Ability to manage multiple customer inquiries, tasks, and priorities.

This role is based in Knutsford and is a Monday – Friday position, working shifts ranging between 8am – 7pm.

## Skills

### Required
- Customer Service
- Communication
- Problem Solving

### Nice to have
- Telephony experience
- Adaptability
- Time management

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Knutsford-Radbroke-Hall/Client-Support-Specialist_JR-0000082216?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)