# Product Operations Specialist, Singpass

**Company**: Singpass
**Location**: Singapore
**Experience**: mid
**Job type**: full-time
**Category**: Product Management
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/govtech/jobs/4001332201?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_22e7ef3a-2c8

## Description

## Job Overview

As a Product Operations Specialist, you will play a key role in ensuring that products are operationally ready, insight-driven, and continuously improving. You will work closely with colleagues from Product, Design, Engineering, and frontline teams to translate user needs into actionable insights and scalable solutions.

## Key Responsibilities

### Product Delivery & Operational Readiness

- Partner with cross-functional teams to ensure products and features are operationally ready for launch.

- Support rollout planning, internal enablement, and post-launch monitoring.

- Identify risks and gaps early, ensuring smooth product delivery.

### Insights & Feedback Loops

- Establish and maintain structured feedback loops across user, partner, and system touchpoints.

- Synthesise data from multiple sources (e.g., support, behavioural data, user feedback, system signals such as logs, monitoring, and operational metrics).

- Translate insights into clear recommendations that influence product decisions.

### Process & Workflow Optimisation

- Design and improve workflows that increase efficiency and reduce manual effort.

- Standardise processes across teams to improve consistency and scalability.

- Identify opportunities for automation and operational improvements.

### Data & Visibility

- Define and track key operational and product metrics, including system performance and reliability indicators.

- Build dashboards and reporting frameworks to support decision-making.

- Enable teams with better visibility into performance, trends, and user behaviour.

### Knowledge & Enablement

- Develop and maintain documentation, playbooks, and training materials.

- Ensure internal teams are equipped to support product features effectively.

- Drive clarity and alignment across stakeholders.

### Experimentation & Continuous Improvement

- Support pilots and experiments for new processes, tools, or features.

- Evaluate outcomes and scale successful initiatives.

- Embed a culture of iteration and continuous improvement.

## Requirements

- 2–5 years of experience in Product Operations, Operations, CX, or similar roles within a product or tech environment.

- Experience working cross-functionally with Product, Engineering, Design, and/or Operations teams.

- Data-informed, with familiarity in using dashboards, reporting tools, or basic querying (e.g., SQL) to derive insights.

- Strong organisational and stakeholder management skills, with the ability to manage multiple workstreams and drive outcomes independently.

- Experience working with operational systems (e.g., CRM or ticketing tools such as Zendesk, Salesforce) and structured processes.

- Able to collaborate effectively with engineering teams, with the ability to understand and communicate technical concepts clearly.

- Comfortable using operational data (e.g., logs, metrics, system signals) to investigate issues and support problem-solving.

## Nice to Have

- Experience working on products at scale.

- Exposure to operational tooling, CRM systems, or workflow automation.

- Familiarity with observability or monitoring tools (e.g., Datadog, CloudWatch).

- Experience in the public sector or user-centric product environments.

## Skills

### Required
- Product Operations
- Operations
- CX
- SQL
- dashboards
- reporting tools
- CRM
- ticketing tools
- Zendesk
- Salesforce
- operational data analysis

### Nice to have
- products at scale
- operational tooling
- CRM systems
- workflow automation
- observability tools
- Datadog
- CloudWatch
- public sector
- user-centric product environments

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/govtech/jobs/4001332201?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)