# Customer Success Account Manager, Mid-Market

**Company**: Samsara
**Location**: Remote - UK
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/samsara/jobs/8353156?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_22dcf567-ae2

## Description

We are seeking a Customer Success Account Manager to help customers adopt the Samsara platform, realize measurable value, and renew and expand with confidence.

As a Customer Success Account Manager, you will deeply understand the Samsara platform's capabilities and explain them to businesses of all types. You will manage a portfolio of 100+ named accounts, using AI tooling to accelerate your engagement, prioritize proactively, and drive efficiency and outcomes across your book of business.

Your responsibilities will include:

- Leading the ROI and value conversation into the renewal, negotiating favorable terms, and closing renewals that are a win for both the customer and Samsara

- Conducting workshops with customers to understand their current operations and recommending workflow changes to maximize the value of their Samsara products

- Working cross-functionally with Sales, Support, Deal Desk, Operations, and Product to strategically solve problems and optimize customer experience and business outcomes

To be successful in this role, you should have:

- 2+ years in a customer-facing, quota-carrying role (renewals, customer success, account management or sales), ideally in SaaS, technology or logistics

- A record of consistent quota over-achievement

- Strong problem-solving, communication, and presentation skills, and the ability to build trust with executives, users, and internal teams

- Familiarity with Salesforce, Gainsight, Gong, or similar GTM tools

In return for your hard work, we offer a competitive salary, performance-based bonus, and equity in a high-growth public company. We also provide a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- AI tooling
- Salesforce
- Gainsight
- Gong
- problem-solving
- communication
- presentation

### Nice to have
- technical depth across a suite of products
- hardware-software integration
- industry knowledge in routing, navigation, commercial trucking fleets, and logistics

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/samsara/jobs/8353156?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)