# Customer Service Associate

**Company**: TransPerfect
**Location**: Tempe, AZ
**Job type**: full-time
**Category**: Customer Service

**Apply**: https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/US-Tempe-AZ-1725-Greentree/Customer-Service-Representative_R2025-244408?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_22c46f3f-759

## Description

Join TransPerfect as a Customer Service Associate at our Tempe, AZ office.

As a Customer Service Associate, you will be responsible for processing in-bound calls with third-party clients, displaying great customer service skills to ensure the highest level of customer satisfaction.

**Responsibilities:**

- Use proper phone etiquette to provide great customer service for incoming calls for various cases and projects

- Communicate effectively and address customers' needs to provide accurate information, process inquiries, and solve problems. Escalate calls as needed

- Document all calls appropriately, and follow all procedures as dictated by policy and procedures

- Conduct yourself in a professional manner at all times – adhere to structured internet rules and regulations on the call center floor

- Work continuously towards professional development, using downtime productively

- Reliable and dependable adherence to attendance requirements, complying with scheduled lunches and breaks to ensure adequate phone coverage unless otherwise directed by the team Supervisor

- Work various shifts as dictated by the project

- Attend all scheduled training as required

- Accomplish other general tasks as required or necessary

**Qualifications:**

- High School Diploma or General Equivalency Diploma preferred, 18 years or older

- 1 year of Customer Service experience, or Call Center experience, and desktop applications experience

- Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy

- Ability to deal with customers from diverse backgrounds

- Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy

- Quality Customer Service Skills

- Ability to handle escalated calls, with empathy and professionalism

- Decision-making and problem-solving skills

- Excellent time management skills

**Benefits:**

- Performance Bonus

- Career Advancements

- State-of-the-art game room

- Superior Employee Engagement Program

## Skills

### Required
- customer service
- communication
- problem-solving
- time management
- computer skills

### Nice to have
- call center experience
- desktop applications experience

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Source: [Apply at transperfect.wd5.myworkdayjobs.com](https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/US-Tempe-AZ-1725-Greentree/Customer-Service-Representative_R2025-244408?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)