# Strategic Account Manager

**Company**: Block, Inc.
**Location**: Tampa, FL
**Experience**: senior
**Job type**: full-time
**Salary**: Zone A: ($135,000 - $202,000) Zone B: ($125,000 - $188,000) Zone C: ($119,000 - $178,000) Zone D: ($108,000 - $162,000)
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/block/jobs/5225557008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_22a6c181-2e2

## Description

The Strategic Account Management organization is looking for a tenured customer-facing professional to manage relationships with some of Square's largest sellers in the Food and Beverage vertical.

You will work with business owners and c-level executives to find creative ways for Square's first and third-party ecosystem to solve their complex business needs across verticals and channels.

Key responsibilities:

- Manage a book of 50 Strategic Food & Beverage Sellers

- Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences

- Serve as the voice of the upmarket seller with Product Teams

- Act as a consultant and partner to high-value restaurant sellers to accomplish their goals

- Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams

- Partner with Strategic Account Executives on high-growth deals

- Negotiate pricing for use-case expansion and retention of your sellers

- Provide white glove client service and troubleshooting to ensure resolution of seller issues

- Inform operations and program design for this segment at scale

- Conduct quarterly business reviews with various stakeholders

Requirements:

- 5+ years of relevant Account Management experience

- Experience Managing, retaining and growing a book of business $5M-$20M

- Consistent over-performance on key sales or customer success metrics

- Remarkable discovery skills with customers based in genuine curiosity about their business

- A technical solutioning framework, including the ability to conduct requirements gathering

- Proven experience managing multiple projects internally with engineering, product and finance teams

- Contract and/or pricing negotiations experience with external senior stakeholders

- Excellent written and verbal communication skills

- Creative and strategic problem-solving capabilities, resolving issues and tackling opportunities with no playbook

- Restaurant experience and/or F&B Technology experience preferred

## Skills

### Required
- Account Management
- Sales
- Customer Success
- Technical Solutioning
- Project Management
- Contract Negotiation
- Communication

### Nice to have
- Restaurant experience
- F&B Technology experience

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/block/jobs/5225557008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)