# Customer Support Engineer

**Company**: Electronic Arts
**Location**: Hyderabad
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: temporary
**Category**: Engineering
**Industry**: Technology
**Ticker**: EA
**Wikidata**: https://www.wikidata.org/wiki/Q173941

**Apply**: https://jobs.ea.com/en_US/careers/JobDetail/GameKit-Operations-Engineer-12-months-contract/212687
**Canonical**: https://yubhub.co/jobs/job_2299e559-5df

## Description

## Job Summary

As a Customer Support Engineer at Electronic Arts, you will work directly with Game Developer teams to resolve technical challenges and improve product quality. You will have experience of minimum 3 years working with customers and empathy for the customer experience.

## Responsibilities

- Work directly with Game Developer teams to help them solve technical challenges

- Resolve issues involving project implementation, code error diagnosis, debugging, validation, and root cause analysis for the products/platforms assigned

- Build internal relationships with our development and product management teams to help us communicate the priorities of our customers

- Improve product quality by injecting fresh ideas and bringing innovations to existing products or platforms, building automation

- Develop additional software components for tasks associated with the projects/platforms, designing and debugging software applications

- Participate in projects that improve overall product and documentation quality

- Participate in product/platform testing and updates

- Achieve knowledge transfer through the delivery of training, knowledge sessions, mentoring

- Help increase the team efficiency by sharing knowledge, providing feedback about best practices, writing tools/utilities using AI stack

- Develop your technology skills and become a versatile IT professional

- Participate in schedule rotations and working shifts

## Qualifications

- Experience of minimum 3 years working with customers

- Empathy for the customer experience

- Balance varying levels of priority and urgency

- Understand complex technical issues and manage to express them in simple and concise language

- Familiarity with database concepts (e.g. SQL Server, MongoDB)

- Experience around the following technology concepts - virtualization, operating systems and server administration (Linux, Windows), cloud infrastructure and services(AWS, Azure), networking (IP, routing, firewall, ACL's), coding/scripting (Python, Bash, Powershell), application and API endpoints, monitoring and observability tools (Grafana, Kibana)

- Qualification in Computer Engineering or relevant experience needed

## Skills

### Required
- database concepts
- virtualization
- operating systems and server administration
- cloud infrastructure and services
- networking
- coding/scripting
- application and API endpoints
- monitoring and observability tools