# Field Service Technician

**Company**: Aristocrat Gaming
**Location**: South Sioux City, NE
**Work arrangement**: remote
**Experience**: entry
**Job type**: full-time
**Category**: Operations
**Industry**: Gaming

**Apply**: https://aristocrat.wd3.myworkdayjobs.com/en-US/AristocratExternalCareersSite/job/South-Sioux-City-NE-US/Field-Service-Technician_R0021166?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_228e04e6-910

## Description

We are seeking a Field Service Technician to join our team at Aristocrat Gaming. As a Field Service Technician, you will be responsible for troubleshooting, converting, installing, maintaining, repairing, and removing gaming machines, signs, and gaming controllers with little assistance.

**Responsibilities**

- Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.

- Perform routine maintenance on gaming machines.

- Respond promptly to customer calls and emergency requests, prioritizing critical issues.

- Complete Pre-Site Surveys, follow the schedule, and perform service activities assigned.

- Maintain inventory accuracy and follow the parts inventory process.

- Support customers with technical inquiries and documentation.

- Report on trends, needs, and service challenges.

- Review pre-install documents to determine if parts will be needed to complete the installation.

- Gather and report accurately on service activities by using field service management reporting tools.

- Uphold high standards of professionalism, integrity, and customer service daily.

- Self-direct and carry out day-to-day tasks with little direction.

- Follow Aristocrat’s Safety Guidelines.

**Requirements**

- High school diploma, GED, or equivalent work experience.

- At least 21 years of age.

- Have a clean and valid driver’s license and maintain an insurable driving record.

- Able to acquire a gaming license as required.

- Willing to do daily travel in the assigned territory.

- Self-starter, flexible, adaptable, highly organized, and proactive.

- Passion for technology and solving problems.

- Able to remain calm in a fast-paced work environment, prioritize multiple tasks, and accomplish goals.

- Able to communicate effectively and constructively with customers and coworkers.

**Physical Requirements**

- Can lift and move a minimum of 50 pounds.

- Able to push up to 250 pounds with the assistance of moving equipment.

- Able to climb and balance on ladders.

- Have good manual dexterity, hand/eye coordination, and good eyesight.

- Able to drive and operate a vehicle for extended periods.

**Benefits** No benefits mentioned.

## Skills

### Required
- troubleshooting
- installation
- maintenance
- customer service
- inventory management

### Nice to have
- slot technician
- field service
- electronics
- mechanics

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Source: [Apply at aristocrat.wd3.myworkdayjobs.com](https://aristocrat.wd3.myworkdayjobs.com/en-US/AristocratExternalCareersSite/job/South-Sioux-City-NE-US/Field-Service-Technician_R0021166?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)