# Front Office Agent

**Company**: AccorHotel
**Location**: Doha, Doha Municipality
**Experience**: entry
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000160941649-front-office-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/front-office-agent-2271d4bf-ed8/

## Description

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Front Office Agent.

The Front Office Agent at Raffles & Fairmont Doha is responsible for delivering exceptional luxury hospitality by providing a warm, professional, and personalized welcome to guests from arrival until departure.

Key Responsibilities:

- Welcome guests warmly and provide professional front desk services

- Manage guest check-in and check-out procedures efficiently

- Handle reservations, room assignments, and guest registration

- Respond to guest inquiries, requests, and complaints promptly

- Process payments, billing, and guest account settlements accurately

- Maintain accurate guest profiles and reservation information

- Coordinate with Housekeeping, Concierge, and other departments

- Provide information about hotel facilities, services, and local attractions

- Promote room upgrades, hotel amenities, and loyalty programs

- Handle guest feedback and provide effective service recovery

- Maintain confidentiality and follow hotel policies and procedures

- Ensure compliance with Raffles and Fairmont luxury service standards

Qualifications:

- Diploma or bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field

- Previous experience in Front Office, Guest Services, or Customer Service, preferably in a luxury hotel environment

- Knowledge of Opera PMS or other hotel property management systems

- Proficiency in Microsoft Office applications

- Excellent verbal and written communication skills in English

- Additional language skills are an advantage

- Strong customer service and interpersonal skills

- Excellent organizational, multitasking, and problem-solving abilities

- Professional appearance and a warm, service-oriented personality

- Ability to handle guest complaints with diplomacy and professionalism

- Strong attention to detail and commitment to luxury service standards

- Ability to work flexible shifts, including evenings, weekends, and public holidays

- Ability to work effectively in a multicultural and fast-paced environment

- Strong teamwork and collaboration skills

- Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions

- Foster an inclusive environment where every individual feels valued and respected

- Create an environment where colleagues are empowered, supported and recognized

Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Hospitality Management
- Tourism
- Business Administration
- Opera PMS
- Microsoft Office applications
- English

### Nice to have
- Additional language skills

---

Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000160941649-front-office-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)