# Manager, Customer Success Excellence

**Company**: Mastercard
**Location**: Sao Paulo, Brazil
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Sao-Paulo-Brazil/Manager--Customer-Success-Excellence_R-294026?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_226c3108-08f

## Description

Mastercard is seeking a Manager, Customer Success Excellence to develop and execute long-term strategies that enhance customer experiences, drive retention, and contribute to overall business growth.

The successful candidate will be accountable for:

- Developing and implementing globalized and scalable customer success frameworks and models

- Curating and scaling best practices, processes, tools, and technologies

- Gathering and analyzing market trends, customer feedback, and performance data

- Ensuring internal teams and external customers have the knowledge, tools, and guidance needed to effectively adopt and use products and services

- Helping customer success frontline business development teams to achieve their business goals

- Partnering with internal stakeholders to deliver customer training, enablement materials, and data-driven recommendations

- Designing and executing customer success strategies that improve retention, encourage customer advocacy, and identify opportunities for additional value

The ideal candidate will have:

- Experience in designing and operating global scalable frameworks and governance structures

- Ability to translate insights into actionable plans

- Strong business acumen and commercial awareness

- Strategic and collaborative work approach across various business lines, functions, and regions

- Excellent interpersonal, written, and verbal communication skills

- Fluency in English

## Skills

### Required
- business acumen
- commercial awareness
- strategic thinking
- collaborative work
- interpersonal skills
- written communication
- verbal communication
- English

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Source: [Apply at mastercard.wd1.myworkdayjobs.com](https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Sao-Paulo-Brazil/Manager--Customer-Success-Excellence_R-294026?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)