# Assistente De Reservas

**Company**: Accor
**Location**: Rio de Janeiro, RJ
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000154785018-assistente-de-reservas?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/assistente-de-reservas-226ab135-e77/

## Description

We are seeking a Reservations Assistant to join our team at Accor, a leading global hospitality organisation. As a Reservations Assistant, you will play a key role in ensuring seamless customer experiences.

Responsibilities:

- Sell hotel rooms and provide general information to customers about hotel facilities and services, negotiating rates based on predetermined parameters.

- Send reservation confirmations to customers.

- Respond to customer inquiries via phone, providing general information and clarifications about the hotel and its rates, following established criteria and standards.

- Ensure full compliance with Reservations area procedures and prepare Auto-Control processes.

- Input customer reservation information into the system, sourced from the Central Reservations Centre and Events department.

- Support the Reservations Supervisor and/or Reception Coordinator in analysing and suggesting changes to the tariff grid.

- In the absence of the Reservations Supervisor, liaise with RM/Chefe de Recepção regarding tariff fluctuations.

- Continuously monitor hotel availability, analysing changes with the Reservations Supervisor and/or Reception Coordinator.

- Guide the work of the Reservations Auxiliary.

- Perform other related tasks as required by the area.

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## Skills

### Required
- customer service
- communication
- organisational

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000154785018-assistente-de-reservas?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)