# Support Engineer (EMEA - Weekends)

**Company**: Supabase
**Location**: Remote, Global
**Work arrangement**: remote
**Experience**: senior
**Job type**: Full time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/supabase/590a0742-97f1-47f4-81a2-567efc939ae2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_22692b02-860

## Description

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

You will:

- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.

- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.

- Monitor multiple feedback channels, e.g. Github Issues & Discussions.

- Identify where internal tooling might be developed or obtained to improve support efficiency.

- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

You are:

- Experienced in customer support, with 3+ years of experience providing developer support to technical customers.

- Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.

- Excellent communication skills and fluency in English.

- Skilled in using Linux/Unix operating systems and the command line.

- Experienced working with GitHub Issues and Discussions.

- Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.

- Having a degree in Computer Science is a plus too.

Timezones & Logistics

- It’s a full-time position with 4 10-hour shifts, permanently covering weekends during EMEA Hours: 08:00-18:00 UTC.

- We are primarily looking for someone in Europe, Africa, or Middle Eastern timezones for this shift.

- This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone.

What We Offer

- Fully Remote: We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.

- ESOP: Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.

- Tech Allowance: Use this budget to set up your ideal work environment,laptop, monitor, headphones, or whatever helps you do your best work.

- Health Benefits: Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.

- Annual Off-Sites: Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.

- Flexible Work: We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.

- Professional Development: Every team member receives an annual education allowance to spend on learning,courses, books, conferences, or anything that supports your growth.

## Skills

### Required
- SQL
- PostgreSQL
- Linux/Unix
- GitHub Issues and Discussions
- Excellent communication skills

### Nice to have
- JavaScript frameworks (React, Vue, Svelte)
- Node.js
- Database administration
- Computer Science degree

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/supabase/590a0742-97f1-47f4-81a2-567efc939ae2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)