# Client Support Liaison

**Company**: IQVIA
**Location**: Wayne, Unites States of America
**Experience**: mid
**Job type**: full-time
**Salary**: $53,000.00 - $132,600.00
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Wayne-PA-Unites-States-of-America/Client-Solutions-Specialist--FIA-LAAD_R1556039?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2262663f-4fe

## Description

As a Client Support Liaison, you will serve as the primary support liaison between the client and IQVIA for part of a large or mid-sized market or an assigned group.

You will maintain post-sale contact with clients, ensuring they obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship.

**Essential Functions**

- Ensures fulfillment of contract specifications or possibly ad-hoc requests of the customers to build client satisfaction.

- Builds, establishes and maintains effective business relationships with clients to proactively support their needs as their day-to-day contact.

- Partners with clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.

- Monitors performance against existing service agreements and ensures client’s obligations are met.

- Researches, analyzes and responds to client inquiries that may be very complex and non-routine.

- Conducts product/services and process training for clients and other employees.

- Conducts service meetings at client sites. May partner with the account manager to identify client business issues and provide solutions.

- May represent IQVIA on external client projects.

**Qualifications**

- Bachelor's Degree

- 3-5 years of related experience

- Broad knowledge of the concepts, practices, and procedures of the client service representative field

- Broad knowledge of IQVIA products and the pharmaceutical industry

- Meeting facilitation, presentation, and training experience

- Proficiency in PC applications, such as Excel

- Works willingly and effectively with others in and across the organization to accomplish team goals.

- Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases

- Demonstrated problem solving, analytical and strong customer service skills

- Demonstrated ability to develop and maintain relationships in a diverse business

- Effective time management skills

- Ability to travel to clients and IQVIA offices as appropriate up to 10%

The potential base pay range for this role, when annualized, is $53,000.00 - $132,600.00.

## Skills

### Required
- client service
- pharmaceutical industry
- meeting facilitation
- presentation
- training
- PC applications
- Excel
- problem solving
- analytical skills
- customer service

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Wayne-PA-Unites-States-of-America/Client-Solutions-Specialist--FIA-LAAD_R1556039?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)