# Senior Product Manager, Grab Support

**Company**: Grab
**Location**: HCMC
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Product Management
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Grab/744000153399879-senior-product-manager-grab-support?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_223f8776-d76

## Description

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility.

As a Senior Product Manager, you will lead highly ambiguous and strategic product initiatives focused on AI-driven workflows, operational tooling, and platform experiences.

You will work closely with engineering, operations, design, data science, and platform teams to define scalable solutions that improve efficiency, decision-making, and user experience across the organization.

The Critical Tasks You Will Perform:

- Work closely with cross-functional teams to define and improve intelligent workflows, automation capabilities, and operational tooling across multiple business areas

- Operate effectively in highly ambiguous problem spaces, rapidly iterating on product direction, operational models, and workflow design based on evolving business and platform needs

- Use customer data, operational signals, and business metrics to identify root causes, separate signal from noise, and drive systemic improvements rather than symptom-level fixes

- Lead large cross-functional initiatives involving engineering, operations, policy, analytics, design, and leadership stakeholders across multiple regions

- Prototype, validate, and iterate quickly on new ideas and workflows, with a strong bias toward execution and experimentation

- Stay ahead of industry trends in AI, automation, platform tooling, and customer experience, and apply these learnings pragmatically to evolve internal capabilities

- Clearly communicate product strategy, trade-offs, execution risks, and business impact to senior leadership and stakeholders, grounding discussions in data and customer outcomes

QUALIFICATIONS:

- At least 8 years of product experience, with mandatory hands-on experience shipping GenAI products across any domain.

- Strong product intuition backed by data, with the ability to identify high-leverage problems and make sound trade-offs in ambiguous environments.

- Proven experience driving complex, cross-functional initiatives from problem discovery through delivery at scale.

- Ability to translate abstract strategy into clear product direction, roadmaps, and execution plans that teams can align around.

- Senior-level judgment and leadership, with a track record of influencing stakeholders, mentoring PMs, and shaping product culture.

Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer:

- We have your back with Term Life Insurance and comprehensive Medical Insurance.

- With GrabFlex, create a benefits package that suits your needs and aspirations.

- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave

- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

## Skills

### Required
- GenAI
- product management
- data analysis
- customer experience
- AI
- automation
- platform tooling

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Grab/744000153399879-senior-product-manager-grab-support?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)