# Service & Engagement Executive Team Leader **Company**: Target **Work arrangement**: onsite **Experience**: senior **Job type**: full-time **Category**: Retail **Industry**: Retail **Apply**: https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/2580-Shearn-St-HoustonTX-77007-3967/Executive-Team-Leader-Service---Engagement--Assistant-Manager-Front-End--Central-Houston--TX_R0000475798?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_2232402f-61e ## Description We are looking for a Service & Engagement Executive Team Leader to lead our teams in delivering exceptional guest experiences. As a Service & Engagement Executive Team Leader, you will be responsible for leading a team of hourly team members and leaders, and creating Service and Engagement business strategies and goals. Responsibilities: - Consistently deliver guest experience commitments - Hold Team Leaders accountable to deliver exceptional guest experiences - Celebrate outstanding guest experiences across teams - Review area guest, financial, and team metrics to identify gaps - Partner across teams to create an easy, inspiring, and friendly guest experience - Lead and create a service culture that prioritizes the guest service experience - Utilize guest survey reporting tools to drive change in key areas - Lead and champion Target Loyalty Programs - Build a team of passionate and knowledgeable team members - Ensure Team Leader schedules support a quick and easy experience during guest peak traffic times - Lead your team to deliver pick up and drive up orders efficiently and accurately - Drive total store sales and demonstrate how you, your team, and your departments contribute to and impact total store profitability - Create, lead, and model a culture of executing all best practices - Anticipate staffing needs, talent plan, and recruit - Manage your team to follow-up on training completion and provide continuous education opportunities - Engage in consistent and meaningful development conversations - Personalize recognition and appreciation to reinforce critical guest service behaviors - Establish a culture of accountability through clear expectations and performance management - Analyze business reporting and guest insights to understand, troubleshoot, and follow-up on opportunity areas - Ensure your team quickly responds to any concerns during a guest shopping experience - Create a scheduling strategy to allocate work hours to support peak traffic times - Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs - Lead your team to stay up-to-date on upcoming major promotions, brand launches, and events - Demonstrate a culture of ethical conduct and compliance - Develop and lead a safety culture and performance of the department - Lead an in-store security culture - Lead merchandise protection strategies across the total store - Implement all safe and secure training and processes - Address all store emergency and compliance needs - Regularly assume store-level leadership on duty (LOD) responsibilities Requirements: - 4-year degree or equivalent experience - Strong interpersonal and communication skills - Strong business acumen - Manage conflict, lead, and hold others accountable - Relate well with and interact with all levels of the organization - Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis - Ability to communicate on multiple frequency devices and operate handheld scanners - Manage workload and prioritize tasks independently and with a team - Capability to remain focused and composed in a fast-paced environment - Access all areas of the building to respond to guest or team member issues - Interpret instructions, reports, and information - Scan, handle, and move merchandise efficiently and safely - Accurately handle cash register operations and cash transactions - Climb up and down ladders as needed - Flexible work schedule and reliable and prompt attendance is necessary - Ability to remain mobile for the duration of a scheduled shift ## Skills ### Required - Strong interpersonal and communication skills - Strong business acumen - Problem analysis and decision making - Financial and quantitative analysis - Leadership and conflict management --- Source: [Apply at target.wd5.myworkdayjobs.com](https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/2580-Shearn-St-HoustonTX-77007-3967/Executive-Team-Leader-Service---Engagement--Assistant-Manager-Front-End--Central-Houston--TX_R0000475798?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)