# Tech Lead, Site Reliability

**Company**: Podium
**Location**: Lehi, Utah
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/podium81/jobs/8279048?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_222279db-a66

## Description

### Job Overview

We are seeking a Tech Lead, Site Reliability to join our Engineering department at Podium. As a Tech Lead, Site Reliability, you will be responsible for building and running infrastructure that works seamlessly, even at 3 am. You will lead a team of engineers who prioritize preventing incidents as much as resolving them, with a focus on automating toil, enhancing observability, and leveraging AI to optimize human efforts.

### Responsibilities

#### Your Team

- Mentor and grow a team of Site Reliability Engineers (SREs), focusing on real career development.

- Recruit and retain top engineers, fostering a team environment that encourages longevity.

- Cultivate a culture of blameless postmortems and psychological safety.

- Manage day-to-day projects, including standups, ticket tracking, and stakeholder communication.

#### Reliability & Systems

- Ensure end-to-end availability and performance of production systems.

- Establish and enforce Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs).

- Oversee incident management, including on-call duties and postmortems.

- Drive automation to minimize repetitive tasks and focus on durable solutions.

- Manage capacity planning, scaling, and disaster recovery strategies.

#### AI-Augmented Operations

- Implement AI-driven investigation and incident agents to proactively identify issues.

- Evaluate and refine AI/LLM-based tooling to reduce false positives.

- Integrate AI into incident workflows for auto-summarization, root cause analysis, and postmortem drafting.

- Determine when to rely on automation versus human judgment.

#### Cross-Functional Partnership

- Collaborate with Engineering, Product, and Security to embed reliability into the software development lifecycle.

- Coordinate stakeholder communication during major incidents.

- Represent SRE in architecture reviews and advocate for reliability.

- Translate reliability metrics into actionable insights for leadership.

#### Process & Strategy

- Maintain up-to-date runbooks and playbooks.

- Monitor key metrics such as uptime, Mean Time To Recovery (MTTR), and error budgets.

- Drive continuous improvement in monitoring, alerting, and incident tooling.

- Provide input on budget and vendor decisions related to observability and infrastructure.

### Requirements

- 8+ years of experience in SRE, DevOps, or Infrastructure Engineering.

- 2+ years of experience leading or managing a team.

- Proficiency with distributed systems, cloud infrastructure (AWS, GCP, Azure), Kubernetes, and Docker.

- Experience with observability tools like Datadog, Prometheus, Grafana, and Honeycomb.

- Strong scripting and programming skills in languages like Python or Go.

- Proven track record in incident management and postmortem culture.

### Nice to Have

- Experience with telephony solutions.

- Background in chaos engineering.

- Experience managing on-call rotations across distributed teams.

- Familiarity with security and compliance-related reliability work.

- History of scaling an SRE function within a growing company.

### What We Offer

- Competitive compensation.

- Open and transparent culture.

- Comprehensive benefits package including life insurance, disability coverage, paid parental leave, fertility benefits, and generous vacation time.

- Opportunities for career growth and professional development.

## Skills

### Required
- SRE
- DevOps
- Infrastructure Engineering
- Distributed Systems
- Cloud Infrastructure
- Kubernetes
- Docker
- Observability Tools
- Scripting
- Programming

### Nice to have
- Telephony Solutions
- Chaos Engineering
- On-call Management
- Security Compliance
- Scaling SRE Function

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/podium81/jobs/8279048?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)