# IT Support Bar Analyst

**Company**: Company name not provided
**Location**: Tokyo
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://apply.workable.com/j/635EAE964F?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_22142b0a-46a

## Description

The IT Support Bar Analyst role will work in collaboration with the Global IT team to provide time-sensitive solutions to internal and external employees and stakeholders. This position supports our Microsoft Windows and Google-based systems and workstation environment by performing initial troubleshooting of problems, researching, answering questions, and escalating to the appropriate team members as necessary.

Responsibilities
===============

* Provide technical support for internal and external employees and stakeholders
* Troubleshoot complex issues requiring detailed knowledge of systems and applications
* Implement, monitor, and maintain network and server systems
* Set up and configure desktop computers and peripherals
* Create, edit, and disable digital identity accounts with respective security levels
* Perform hardware and software upgrades to achieve optimum performance levels
* Contribute to IT teams' goals by accomplishing related duties as required
* Create, edit, and maintain IT documentation, processes, and policies
* Assist new production projects by proposing technical solutions and with their implementation

Skills
======

* Experience with hardware and software troubleshooting
* Familiar with Google and Windows environment
* Experience in troubleshooting DNS, DHCP, GPO, Networking, Workstation/laptop issues, BYOD devices
* Experience with Windows and Google-oriented infrastructure: Windows 10/11, Windows Server 2016/2019, Exchange Server, Office 365, Active Directory, File Server, PowerShell, Hyper-V, DNS, WSUS, RDP
* Hands-on experience with IT infrastructure (Servers, Switches, Wifi, Network patching)
* Understanding of networking and subnetting fundamentals
* Exposure to Linux (Server and Client configuration, Ubuntu, Debian, OpenSUSE)
* VMware vSphere Hypervisor 6.7/7 or similar virtualized platforms
* Exposure to Next-Gen Firewalls (Site-to-site VPN IPsec or OpenVPN, Security policy, NAT configuration)
* A basic understanding of cyber-security

Requirements
============

* 1 to 5 years experience within an IT support, helpdesk, desktop type of position
* Graduate in Computer Science, Information Technology, related field, or relevant work experience
* High-level of problem-solving skills
* Strong interpersonal and collaborative skills
* Good written and oral English communication skills
* End-user oriented
* An ability to stick to strict deadlines

Benefits
========

* Public holiday
* Annual paid leaves, Special leaves, other types of leaves
* Health insurance, welfare pension insurance, occupational accident insurance etc
* Commuting costs are covered up to 30,000 JPY per month
* Fukurikosei club (Relo Club) and Language program

## Skills

### Required
- Hardware and software troubleshooting
- Google and Windows environment
- DNS, DHCP, GPO, Networking, Workstation/laptop issues, BYOD devices
- Windows and Google-oriented infrastructure
- IT infrastructure
- Networking and subnetting fundamentals
- Linux
- VMware vSphere Hypervisor
- Next-Gen Firewalls
- Cyber-security

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/635EAE964F?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)