# Specialist Customer Care Advisor

**Company**: Barclays
**Location**: Glasgow
**Job type**: full-time
**Salary**: £27,700 per annum
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Glasgow-Campus/Specialist-Customer-Care-Advisor---Telephony_JR-0000098907?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_22104092-d30

## Description

We are seeking a Specialist Customer Care Advisor to join our team, providing exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions.

The role involves:

- Providing customer service through various communication channels including chat, email, and phone

- Resolving complex customer needs and requests

- Collaborating with teams across the bank to align and integrate customer care processes

- Identifying areas for improvement and providing recommendations for change

- Developing and implementing customer care procedures and controls

- Resolving specific customer inquiries and issues related to the bank's products and services

- Developing and executing reports and presentations on customer care performance

- Identifying industry trends and developments to implement best practice

As a Specialist Customer Care Advisor, you will be expected to:

- Meet the needs of stakeholders/customers through specialist advice and support

- Perform prescribed activities in a timely manner and to a high standard

- Take ownership for managing risk and strengthening controls

- Maintain and continually build an understanding of how all teams in the area contribute to the objectives of the broader sub-function

- Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based

The ideal candidate will have:

- Previous experience of working in a telephony-based customer service role

- A customer-centric approach

- Computer literacy with the ability to navigate digital tools efficiently

- Exceptional time and diary management skills

- Experience in Financial Services, including previous Banking roles and KYC experience, is highly valued

- Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail

- Experience of managing and resolving customer disputes

The salary for this role is £27,700 per annum, and you will be required to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis.

## Skills

### Required
- customer service
- communication
- problem-solving
- time management
- computer literacy

### Nice to have
- Financial Services
- Banking
- KYC
- fast-paced environment
- customer disputes

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Glasgow-Campus/Specialist-Customer-Care-Advisor---Telephony_JR-0000098907?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)