# Accounts Receivable Clerk (Collections) **Company**: Instructure **Location**: Manila **Work arrangement**: remote **Job type**: Full-time **Category**: Finance **Industry**: Technology **Apply**: https://jobs.ashbyhq.com/instructure/4005a7f6-72d7-4237-a2b9-71687f293b44?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_21d171f0-d50 ## Description At Instructure, we believe in the power of people to grow and succeed throughout their lives. We are hiring a detail-oriented Accounts Receivable Clerk to join our Accounts Receivable (AR) team. As part of the AR team, the Accounts Receivable Clerk plays a key role in protecting cash flow, supporting daily AR operations, and maintaining accurate customer accounts. **Responsibilities** - Manage AR collections activities, including reviewing aging reports, following up on overdue balances, documenting collection activity, and escalating past-due accounts as needed. - Support general AR operations, including billing follow-up, cash application, account reconciliation, invoice review, month-end close support, reporting, and process compliance. - Review customer accounts, payment terms, credit holds, payment history, outstanding balances, and collection notes to support accurate account management and timely resolution. - Research and resolve billing discrepancies, short payments, unapplied payments, duplicate invoices, credit balances, and customer payment disputes in a timely and accurate manner. - Process and support AR credits, including credit memos, invoice adjustments, write-offs, rebills, and documentation required for approval and audit support. - Coordinate cross-functional AR projects with internal stakeholders by clarifying ownership, tracking risks and deliverables, managing timelines and driving projects completion. - Maintain accurate AR records, including customer communications, collection notes, account review status, credit approvals, issue resolutions, and supporting documentation. - Help AR managers with project management activities related to AR improvements, including tracking action items and deliverables, updating process documentation, monitoring deadlines, preparing status updates, and supporting cross-functional initiatives from planning through completion. - Recommend process improvements to reduce billing errors, improve collections effectiveness, strengthen AR controls, and support a more efficient workflow. **Requirements** - Experience in Accounts Receivable, Collections, Billing, Finance Operations, Credit, or a related administrative finance role. - Strong understanding of AR collections, aging reports, customer follow-up, payment disputes, credit holds, collection notes, and escalation processes. - Working knowledge of general AR operations, including invoicing, cash application, account reconciliation, unapplied payments, month-end close support, reporting, and billing workflows. - Knowledge of AR credits, including credit memos, invoice corrections, adjustments, rebills, customer credit balances, and approval documentation. - Project management knowledge and experience, including building project plans, tracking deliverables, managing deadlines, coordinating stakeholders, documenting processes, reporting status, and following up on open action items through completion. - Excellent attention to detail and the ability to identify discrepancies, missing information, duplicate transactions, and potential billing or collection risks quickly. - Strong organizational, analytical, problem-solving, and time-management skills. - Clear and professional communication skills when working with internal teams and customers. - Proficiency with Microsoft Excel, Google Sheets, accounting systems, ERP platforms, CRM tools, billing systems, or project tracking tools. **Benefits** - Competitive compensation, plus all full-time employees participate in our ownership program - Flexible work culture - Generous time off, including local holidays and our annual “Dim the Lights” period - Comprehensive wellness programs and mental health support - Learning and development resources, including professional development tools and tuition reimbursement - The technology and tools you need to do your best work - Motivosity employee recognition program ## Skills ### Required - Accounts Receivable - Collections - Billing - Finance Operations - Credit - Project Management - Microsoft Excel - Google Sheets --- Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/instructure/4005a7f6-72d7-4237-a2b9-71687f293b44?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)