# Software Engineer I - Salesforce Support

**Company**: ZoomInfo
**Location**: Bengaluru, Karnataka
**Experience**: entry
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/zoominfo/jobs/8759684002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_21bf45c5-8d4

## Description

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life.

As a Software Engineer I - Salesforce Support, you will serve as the primary point of contact for daily business operations, specifically focusing on Salesforce Platform Operations support. Your responsibilities will include managing day-to-day support tickets, monitoring platform performance, troubleshooting Salesforce user issues, performing routine data maintenance and bulk data loads, and providing light QA assistance.

Key responsibilities:

- Monitor Salesforce platform performance and errors, create necessary bug tickets or perform other necessary actions as instructed depending on the severity of the issue

- Manage and resolve day-to-day Salesforce support tickets, ensuring timely responses and high-quality resolution for business users

- Perform basic Salesforce troubleshooting and diagnostic tasks to identify and resolve user-reported system issues

- Escalate complex technical issues to senior engineers or developers while maintaining clear communication with the affected business stakeholders

- Perform regular data load operations (import, update, export, upsert) using data management tools while maintaining data integrity and accuracy

You will also be responsible for:

- Providing daily operational support for the Salesforce platform, including user permissions, basic configuration updates, and data integrity checks

- Performing regular data maintenance and cleanup activities to ensure Salesforce records remain accurate and actionable for the business

- Assisting the QA team with light testing tasks, such as smoke testing and regression testing of support-related fixes and enhancements

- Participating in story refinement and requirement gathering sessions to ensure clear project scope and execution

Requirements:

- 0–2 years of experience in Business Analysis, Systems Analysis, Quality Assurance, or a related technology role

- Basic experience with Salesforce platform configuration and familiarity with data loading tools (e.g., Salesforce Data Loader, Workbench, or Import Wizard)

- Understanding of software delivery lifecycles, basic API testing concepts (e.g., Postman), database fundamentals, and data integrity verification

- Analytical mindset with a passion for troubleshooting production issues and performing root-cause analysis

- Strong communication skills with an eagerness to learn from senior engineers and partner effectively across business and technical teams

## Skills

### Required
- Salesforce
- Data Management
- API testing
- Database fundamentals
- Troubleshooting

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/zoominfo/jobs/8759684002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)