# Staff Machine Learning Engineer, Community Support Engineering

**Company**: Airbnb
**Location**: San Francisco, CA
**Work arrangement**: remote
**Experience**: staff
**Job type**: full-time
**Salary**: $212,000-$260,000 USD
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q63327

**Apply**: https://job-boards.greenhouse.io/airbnb/jobs/8024316?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_218994a3-75f

## Description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.

The Community You Will Join: Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb. The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience.

The Difference You Will Make: We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and Host on Airbnb. You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.

A Typical Day:

- Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems

- Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products

- Learn and share the latest AI/ML technologies with the team.

Your Expertise:

- PhD/Master’s degree, preferably in CS, or equivalent experience

- 9+ years of ML engineering experience, with ownership responsibility over large-scale software systems

- Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products

- Experience with LLM driven chatbot and Agentic AI products would be a big plus

- Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations

How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

## Skills

### Required
- Machine Learning
- Artificial Intelligence
- CS
- Large-scale software systems
- AI/ML technologies

### Nice to have
- LLM driven chatbot
- Agentic AI products

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/airbnb/jobs/8024316?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)