# Service Desk Tier I Technician

**Company**: Leidos
**Location**: Norfolk, VA
**Experience**: entry
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Norfolk-VA/Service-Desk-Tier-1-Technician_R-00196496?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/service-desk-tier-i-technician-2167b8e7-14c/

## Description

The SMIT Service Desk Tier I Team at Leidos has an opening for an entry-level technician to work in our Norfolk, VA office. As a Service Desk Tier I Technician, you will provide Tier I technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions.

**Primary Responsibilities:**

- Use automated information systems to analyze routine situations.

- Review incoming requests, both computer-generated and verbal, then sort, code, and prioritize tasks for proper action to manage time efficiently.

- Resolve problems independently or collaborate with teammates to resolve issues, escalating to next-tier technical support as necessary.

- Support users by fulfilling individual requests for information and/or training in the utilization of various databases available.

- Instruct users in the use of PCs and networks.

- Demonstrate critical thinking skills to quickly understand complex systems.

- Work on many tasks simultaneously in a high-pressure environment.

- Interact with individuals on all organisational levels.

- Develop and strengthen peer mentoring skills.

- Demonstrate excellent phone and email support with effective verbal and written communication skills.

**Basic Qualifications:**

- High school education or equivalent and 1-3 years of general experience, or equivalent combination of experience and college-level education.

- 8570 certification - CompTIA Network+, A+, or Security+ CE.

- Superior skills in both written and verbal communication.

- Strong problem-solving skills.

- Ability to effectively document issues, troubleshooting steps, and resolutions implemented.

- Understands NMCI internal structure, processes, and tools.

- Proficient with HPSM ticketing and Knowledge Management System.

- Must be a US Citizen.

- Able to work assigned shifts as needed, including overnights and weekends.

**Preferred Qualifications:**

- Candidates with fewer than 4 attendance occurrences in a rolling 90-day period.

- Candidates with strong metrics in PAR and AHT.

- Proactive learner who takes ownership of their own growth and career development.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

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## Skills

### Required
- CompTIA Network+
- A+
- Security+ CE
- HPSM ticketing
- Knowledge Management System
- problem-solving
- communication

### Nice to have
- PAR
- AHT

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Norfolk-VA/Service-Desk-Tier-1-Technician_R-00196496?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)