# Legal Response Specialist

**Company**: Perplexity
**Location**: San Francisco, California
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $100K - $115K
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/Perplexity/ffa25e26-9675-4ab1-bc98-325675879e1d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_213b1d01-775

## Description

We're hiring a Legal Response Specialist on Perplexity's Support team to handle legal and other sensitive tickets. You'll help Legal answer routine requests for information and support Governance, Risk & Compliance (GRC) on privacy and security requests.

Responsibilities:

- Monitor designated Support and Legal channels, assess urgency, and route requests for human review. Promptly escalate government, court, law enforcement, and legal-threat requests according to approved procedures.

- Respond to routine requests using Legal-approved templates and guidance. Escalate matters requiring legal interpretation or disclosure of user information.

- Answer routine requests for information under Legal's guidance. Gather account history and draft responses for matters that need review.

- Help GRC process data subject requests and meet deadlines. Follow approved identity-verification and data-handling procedures.

- Coordinate security questionnaires and data protection agreements, with Legal and GRC responsible for substantive review and approval.

- Track each case through completion, including after handoffs. Record decisions, follow up on deadlines, and confirm the work is done before closing.

- Work with Support Engineering to test routing, AI bypass rules, auto-close protections, and alerts. Investigate missed cases and verify fixes.

- Keep approved replies and handoff instructions current with Legal and GRC. Arrange backup coverage so cases keep moving when you're out.

- Handle other sensitive support escalations. Report backlog, response times, overdue cases, and recurring problems to Support, Legal, and GRC.

Requirements:

- 5+ years in support, trust and safety, legal or privacy operations, or compliance, ideally at a technology company.

- Experience handling legal, privacy, or law enforcement requests.

- Working knowledge of GDPR, CCPA, and data subject requests.

- Judgment about when to involve Legal or GRC, and care with confidential and privileged information.

- Clear writing, including in sensitive customer conversations.

- Ability to manage competing deadlines and follow through without reminders.

- Experience improving support processes with technical teams, including automation and AI safeguards.

Nice to Have:

- Experience with Intercom, Decagon, Linear, or Kodex.

- Paralegal, privacy, or compliance experience or certification.

- Experience with security questionnaires, SOC 2, ISO 27001, or HIPAA.

- Familiarity with AI products or data tools for case reviews.

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## Skills

### Required
- GDPR
- CCPA
- data subject requests
- legal operations
- privacy operations
- compliance

### Nice to have
- Intercom
- Decagon
- Linear
- Kodex
- paralegal
- privacy
- SOC 2
- ISO 27001
- HIPAA
- AI products

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/Perplexity/ffa25e26-9675-4ab1-bc98-325675879e1d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)