# Senior Support Engineer

**Company**: AppsFlyer
**Location**: Buenos Aires
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/appsflyer/jobs/8474364002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2137bbb0-320

## Description

AppsFlyer is looking for a Senior Support Engineer to join their team in Buenos Aires. The ideal candidate will be a technically savvy rock star who understands the value of being customer-oriented and can deliver exceptional support services.

Responsibilities:

- Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication

- Serve as point of contact for customer escalations and ensure customer issues are resolved meticulously

- Work with AppsFlyer's R&D and product teams on escalations and product enhancement requests

- Enrich the client knowledge base with relevant technical information

- Create and lead support improvement processes across the company

- Provide product feedback and insights to the business and R&D teams

- Manage various internal projects, such as training and ensuring support readiness for new feature releases

- Be a technical advocate for VIP customers, working closely with the customer success and business teams

Requirements:

- Passion for solving customer issues in a fast-paced environment

- 5+ years of experience with technical support, QA, data analysis, development, or technical account management

- Experience in SQL querying and managing data

- Knowledge of at least one programming language

- Excellent written and verbal communication skills

- Ability to handle communications between clients, internal business teams, and engineering teams

- Ability to learn new technologies quickly

- Ability to multitask and work independently

- Structured and process-oriented

Bonus Points:

- Web/mobile marketing and digital advertising experience

- Background in web/SDK/mobile development or QA

- Familiarity with big data technologies

- Experience working with different APIs

- Experience with LLM and AI Agent

## Skills

### Required
- SQL
- programming languages
- technical support
- data analysis
- communication

### Nice to have
- web/mobile marketing
- digital advertising
- big data technologies
- APIs
- LLM
- AI Agent

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/appsflyer/jobs/8474364002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)