# Senior Account Manager

**Company**: Flexport
**Location**: Amsterdam, Netherlands
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Transportation

**Apply**: https://job-boards.greenhouse.io/flexport/jobs/7559949
**Canonical**: https://yubhub.co/jobs/job_2126a6f4-e6c

## Description

You will help clients grow and realise the Flexport value by deeply understanding their supply chain and partnering to find solutions. Our clients depend on us to manage their experience with high degrees of professionalism and attention to detail.

Cultivate and grow relationships with key client executives and stakeholders that empower the client and deepen the relationship with Flexport.

Meet regularly with clients to monitor the account health and find ways to improve on their current experience.

Use your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.

Keep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules.

Lead and actively participate in client onboarding and creating standard operating procedures.

Scope and guide the implementation stages and timelines for new opportunities and clients.

Work globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience.

Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.

Lead and prepare content for regular client touch points to help clients understand the value they are realizing and new opportunities to improve performance.

Use your intensive knowledge of the client’s business to lead the preparation and presentation of quarterly strategy reviews with minimal guidance.

Drive product adoption with client stakeholders to ensure that clients realise the full value with Flexport.

Regularly review and document the client’s success criteria. As the client’s needs evolve, you will refine the client’s success criteria.

Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.

Mentor and help coach fellow Account Managers on how best to support client needs and build long term partnerships.

## Skills

### Required
- supply chain operations
- sales/account management
- client facing role
- logistics
- freight forwarding
- supply chain
- Dutch
- English
- problem-solving skills
- attention to detail
- business acumen
- proven track record of (cross) selling a product