# Support Associate / Kundenservice (m/w/d) in Vollzeit (Englisch C1 und Deutsch C1)

**Company**: Wolt
**Location**: Berlin
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/wolt/jobs/6693683?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_21200483-016

## Description

## About the Role

We are seeking Support Associates to join our team in Berlin-Friedrichshain, working full-time. As part of the live operation, you will interact with Wolt users, including customers, couriers, and restaurants, providing top-notch support.

## Responsibilities

- Deliver exceptional customer service, going beyond just resolving issues and creating memorable experiences for every interaction.

- Collaborate with international teams, being the glue that holds everything together, ensuring seamless communication and problem-solving.

- Develop strong relationships with users, understanding their needs, and responding in an authentic and creative manner.

- Take ownership of your work, anticipating challenges and staying focused on the bigger picture.

- Work in a fast-paced environment, handling multiple conversations simultaneously, and maintaining attention to detail.

## Requirements

- Fluent in both English and German (C1 level).

- Previous experience in customer-oriented roles.

- Quick learner, detail-oriented, and able to manage multiple tasks.

- Proficient in digital products, with excellent communication skills.

- Ability to work varied shifts, including mornings, evenings, and weekends.

## What We Offer

- A modern office space in the heart of Berlin.

- Hybrid working model.

- Autonomous work environment within a dynamic, international team.

- Opportunities for growth in a rapidly expanding tech company.

- Competitive salary package.

- Discounts on Wolt orders.

- State-of-the-art equipment.

- Free soft drinks, coffee, and fruits in the office.

- Comprehensive internal training programs.

- Regular All-Hands meetings and team events.

- 30 days of paid vacation.

- Flexible working hours.

## Our Commitment to Diversity and Inclusion

Wolt is committed to fostering an inclusive community, valuing diversity in backgrounds, experiences, and perspectives. We believe that innovation thrives when everyone has equal opportunities to succeed.

## Skills

### Required
- English C1
- German
- customer service
- communication skills
- digital literacy

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/wolt/jobs/6693683?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)