# Receptionist

**Company**: Shirley Medical Centre
**Location**: Croydon
**Salary**: £12.71
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A1572-26-0000?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_211cd0c6-915

## Description

The GP Receptionist is a key front-line role within an NHS GP practice, acting as the first point of contact for patients, carers, and visitors.

You will provide a professional, caring, and confidential reception and administrative service, supporting both patients and the clinical team.

Main duties of the job:

- Provide a professional and welcoming reception service to patients, carers, and visitors

- Answer telephone calls promptly, deal with enquiries, and signpost patients appropriately

- Book, cancel, and manage appointments using clinical systems (e.g. EMIS)

- Process repeat prescription requests in line with practice procedures

- Maintain accurate and up-to-date patient records, ensuring confidentiality at all times

- Scan, file, and process incoming/outgoing correspondence and clinical documents

- Support clinicians with administrative tasks, including referrals and follow-ups

- Deal with patient related admin duties such as emails, registrations and processing online consultations.

- Deal with patient queries in a calm and professional manner, including difficult or distressed individuals

- Ensure compliance with GDPR, NHS policies, and practice procedures

- Work effectively as part of a team in a busy, fast-paced primary care environment

The role requires excellent communication skills, attention to detail, and the ability to remain calm and organised under pressure.

Salary: £12.71 an hour

The practice serves approximately 7,400 patients and is committed to delivering safe, compassionate and patient-centred care.

Our dedicated team of healthcare professionals and administrative staff work collaboratively to provide effective medical services in a welcoming and supportive environment.

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## Skills

### Required
- Excellent communication skills
- Strong telephone manner
- Good IT skills
- Ability to prioritise workload
- Ability to remain calm under pressure

### Nice to have
- Experience using clinical systems such as EMIS Web or SystmOne
- Experience processing appointments, prescriptions, referrals, or clinical correspondence

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A1572-26-0000?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)