# Ocean Operations Associate

**Company**: Flexport
**Location**: Hanoi, Vietnam
**Experience**: mid
**Job type**: full-time
**Category**: Logistics & Supply Chain

**Apply**: https://job-boards.greenhouse.io/flexport/jobs/8349277?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_210d3878-6a5

## Description

Flexport is growing its operations in the local market, and this is your chance to help build them. As an Ocean Operations Associate, you’ll play a critical role in making global trade easy for customers, connecting with over 10,000 clients and suppliers across 109 countries.

## Responsibilities

### Operational Execution

- Actively route cargo to ocean carrier contracts with optimal cost, transit time, and allocation availability using Flexport allocation tools.

- Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs.

- Prepare presentations and analysis for monthly and quarterly partner review processes.

### Performance Management

- Build and maintain an operational performance framework to measure ocean partner performance across the local market.

- Drive performance management of freight forwarding partners, customs partners, and ocean carriers using global metrics, targets, dashboards, and reporting.

- Define and refine operational performance and product adoption metrics in alignment with Account Management, Global Operations, and Operational Excellence teams.

### Partner & Stakeholder Engagement

- Serve as a trusted advisor and coach to partners, identifying gaps and developing solutions focused on process standardisation.

- Identify partner training needs and design, execute training programmes to drive operational quality.

- Build strong relationships with global stakeholders, managing competing priorities and influencing outcomes across teams.

### Enablement & Continuous Improvement

- Create enablement resources so internal teams can efficiently manage shipments in and out of the local market.

- Challenge the status quo and take ownership of fixing what is broken.

- Contribute to process improvement initiatives that drive quality and consistency across operations.

## Requirements

- Bachelor’s degree in Logistics, Supply Chain, Business, or a related field.

- 3+ years of experience in professional logistics or supply chain operations.

- Hands-on experience in ocean export or import operations on main trade lanes.

- Strong analytical skills with the ability to generate data-driven insights.

- Professional proficiency in English with excellent interpersonal and organisational skills.

- Commercial acumen with the ability to identify win-win operational and business opportunities.

- Proven experience managing programmes and initiatives end to end.

- A proactive, compliance-first mindset, with an understanding of the importance of operating within a heavily regulated industry.

## Skills

### Required
- logistics
- supply chain
- ocean freight operations
- analytical skills
- English

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/flexport/jobs/8349277?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)