# Supervisor

**Company**: ABM UK
**Location**: Manchester Airport
**Job type**: Full-time
**Salary**: £16.79 per hour
**Category**: Operations
**Industry**: Aviation

**Apply**: https://jobs.workable.com/view/nphpf4exicJQ1ZYaEYaF7h/supervisor-in-manchester-airport-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_21074368-70e

## Description

Job Title: Supervisor

Location: Manchester Airport

Reporting To: Operation Manager

Salary: £16.79 per hour

The Supervisor will be responsible for supervising all PRM staff on shift, working with the Control Team, and ensuring compliant use of systems to assist passengers. The role involves direct oversight of the PRM ramp operation, working with other departments to ensure on-time performance.

Key Responsibilities:

- Supervise daily activities to ensure a safe and efficient operation and prescribed customer service levels are met.

- Implement and maintain effective planning and allocation of resources.

- Manage all operational staff on shift to deliver a service consistent with Contract SLA'S.

- Complete delay reports and submit to relevant airlines.

- Note-taking alongside Operations Managers in investigation meetings.

- Responsible for training and development of staff and areas requiring improvement.

- Assist Operations Managers in maintaining staff discipline and conformance.

- Liaise with Airline on Duty Staff and other regulatory bodies.

- Communicate with Controllers regarding potential problems.

- Ensure staff use systems correctly to record data as per CAA requirements.

- Monitor ramp team activities through visual inspections and quality assurance checks.

- Investigate and report incidents or occurrences.

- Monitor staff/team sickness and absence.

- Challenge and investigate poor performance.

- Ensure adherence to company uniform policy and personal protection equipment.

- Conduct performance meetings.

- Keep Operations Manager updated on correspondence and daily activities.

- Take appropriate action if standards are not met.

- Monitor additional revenue opportunities.

- Coach staff where required.

- Support resolution of customer complaints and passenger queries.

Requirements:

- Previous experience of primarily working in a similar role is desirable.

- Must have the right to work in the UK.

- Must pass a DBS check.

- Must be able to provide 5 years reference information.

- Must be over 18 years of age.

- Must have a full UK driving license.

Behaviors:

- Excellent communication & interpersonal skills.

- Flexibility.

- Innovative.

- Achievement-orientated.

- Energy/Drive.

Benefits:

- 24/7 GP support

- Mental Health support and Life Event Counseling

- Get Fit Programme

- Financial and legal support

- Cycle to work scheme

- Access Perks at Work employee app

## Skills

### Required
- Communication
- Interpersonal skills
- Flexibility
- Innovative thinking
- Achievement orientation
- Problem-solving

### Nice to have
- Previous experience in a similar role

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/nphpf4exicJQ1ZYaEYaF7h/supervisor-in-manchester-airport-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)