# Lead Club Receptionist - Soho Beach House Miami

**Company**: Soho House
**Location**: Miami Beach, FL
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://job-boards.greenhouse.io/sohohouseco/jobs/5020006101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_20beb427-a31

## Description

The Lead Club Receptionist will supervise the Club reception team in providing a warm, professional, and seamless welcome to all members, guests, and visitors.

As the first point of contact, they will set the tone for exceptional service and ensure that reception operations run smoothly and efficiently at all times.

This role requires outstanding communication skills, a keen eye for detail, and the ability to lead by example in a fast-paced, luxury environment.

At Soho House, Club Reception is central to the member journey. They deliver a considered welcome, recognize regular members, support guests with confidence and help keep the front-of-house experience calm, personal and efficient throughout the day.

As a Lead Club Receptionist, you will be expected to know the House, its amenities, the local neighborhood and the needs of our members, helping to create the familiar ‘home away from home’ feeling from the moment they arrive.

**Main Duties**

- Supervise and support the reception team in delivering consistent, high-quality service

- Manage daily Club Reception operations including member check-ins, guest queries, reservations and administrative duties

- Ensure the reception area remains immaculate, well-stocked, and always welcoming, and team grooming, conduct, and service standards are always upheld

- Lead by example in handling member and guest interactions with discretion, warmth, and professionalism

- Oversee shift schedules, task delegation, and team communication to maintain full coverage and efficiency

- Act as the main point of contact for escalated queries, complaints, or service recovery situations

- Maintain close communication with all departments to ensure smooth coordination of guest needs and experiences

- Train and onboard new reception team members, and conduct regular refresher sessions

- Monitor reception systems, bookings, membership database, and ensure data accuracy and compliance

- Prepare daily reports and handovers for management, identifying any service or operational issues

- Build relationships with members and guests and communicate feedback to management.

**Benefits**

- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match

- Paid Time Off: Full- Time Employees have sick day's + vacation days

- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically

- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability

- Learning & Development: An extensive range of internally and externally run courses are available for all employees.

- Cookhouse & House Tonic: Celebrating our passion for food and drink.

- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

## Skills

### Required
- English
- Microsoft Office suite
- booking systems
- discretion
- professionalism
- organisational skills

### Nice to have
- additional languages
- supervisory or leadership experience

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/sohohouseco/jobs/5020006101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)