# Customer Success Architect, NEUR

**Company**: GitLab
**Location**: Remote, Ireland; Remote, Netherlands; Remote, United Kingdom
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Customer Success
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gitlab/jobs/8578321002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_20a71aeb-153

## Description

GitLab is seeking a Customer Success Architect to join their team. The Customer Success Architect (CSA) team focuses on aligning the GitLab platform with customers' unique business objectives and driving long-term success.

The CSA role is a highly strategic position that provides unparalleled value to customers by building strong, consultative relationships with key customers. The ideal candidate will serve as a trusted advisor, leveraging their deep understanding of DevSecOps best practices, industry trends, and GitLab software capabilities.

Responsibilities:

- Partner with customers to turn their desired positive business outcomes into actionable objectives

- Guide customers on using the GitLab platform and its best practices

- Understand the customer journey and guide them on future adoption

- Act as the GitLab liaison for customer questions, issues, or escalations

- Own a book of assigned customers, focusing on increasing adoption, ensuring retention and growth, and overall customer satisfaction

- Remain knowledgeable and up-to-date on GitLab releases

- Provide immediate onboarding activities

- Work with assigned customers to build Customer Success Plans

- Program manage account escalations

- Provide insights on the availability and applicability of new features in GitLab

- Support GitLab Services in identifying and recommending training opportunities

Requirements:

- Understanding of Git and typical branching strategies

- Knowledge of software development lifecycle and development pipeline

- Understanding of continuous integration, continuous deployment, DevSecOps

- Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention

- Experience partnering with customers to define and achieve business outcomes

- Familiarity working with customers of sizes relevant to the assigned segment

- Exceptional verbal, written, organizational, presentation, and communications skills

- Detailed oriented and analytical

- Strong team player but self-starter

- Project management experience & skills

- Strong technical, analytic, and problem-solving skills

- Alignment with GitLab's values, and willingness to work in accordance with those values

Benefits:

- Benefits to support health, finances, and well-being

- Flexible Paid Time Off

- Team Member Resource Groups

- Equity Compensation & Employee Stock Purchase Plan

- Growth and Development Fund

- Parental Leave

## Skills

### Required
- Git
- DevSecOps
- continuous integration
- continuous deployment
- software development lifecycle
- project management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gitlab/jobs/8578321002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)