# Personal Banker

**Company**: Barclays
**Location**: Norwich, Red Lion Street
**Job type**: full-time
**Salary**: £27,700
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Norwich-Red-Lion-Street/Customer-Service---Personal-Banker_JR-0000137396?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_20789fd9-0f4

## Description

We are seeking a Personal Banker to join our Customer Care team in Norwich. As a Personal Banker, you will provide exceptional customer service while resolving complex customer needs and requests. You will focus on building relationships with customers to add value to our interactions.

**Accountabilities**

- Provide customer service through various communication channels including chat, email, and phone

- Execute customer service requirements to resolve complex customer needs and provide personalized resolutions

- Collaborate with teams across the bank to align and integrate customer care processes

- Identify areas for improvement and provide recommendations for change in customer care processes

- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations

- Resolve specific customer inquiries and issues related to the bank's products and services

- Develop and execute reports and presentations on customer care performance

- Identify industry trends and developments to implement best practices

**Analyst Expectations**

- Meet the needs of stakeholders/customers through specialist advice and support

- Perform prescribed activities in a timely manner and to a high standard

- Take responsibility for specific processes within a team

- Lead and supervise a team, guiding and supporting professional development

- Demonstrate leadership behaviours to create an environment for colleagues to thrive

- Manage own workload, take responsibility for the implementation of systems and processes, and participate in projects

- Execute work requirements, collaborating with and impacting on the work of closely related teams

- Check work of colleagues within the team to meet internal and stakeholder requirements

- Provide specialist advice and support pertaining to own work area

- Take ownership for managing risk and strengthening controls

- Maintain and continually build an understanding of how all teams in the area contribute to the objectives of the broader sub-function

**Benefits**

- Competitive salary of £27,700

- Comprehensive core benefits package, including pension plan, private medical insurance, life insurance, and income protection

**Requirements**

- Confidence and comfort engaging with customers

- Clear communication and ability to adapt approach to suit different customers and situations

- Risk awareness and understanding of the importance of managing risk

- Relationship building and ability to deepen customer relationships

- Digital mindset and confidence using digital tools and technology

## Skills

### Required
- confidence
- clear communication
- risk awareness
- relationship building
- digital mindset

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Norwich-Red-Lion-Street/Customer-Service---Personal-Banker_JR-0000137396?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)