# Director, Account Management, SME & Growth, CN

**Company**: Airwallex
**Location**: CN - Shanghai; CN - Guangzhou; CN - Hangzhou; CN - Shenzhen
**Experience**: executive
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/airwallex/a8f40686-a5c9-4012-bb8f-0349db0418c4?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_206e008e-c89

## Description

## About the Role

As the Director, Account Management, SME & Growth, CN at Airwallex, you will be the strategic architect of our post-sale growth engine. You will lead a department of 25+ professionals through a layer of four direct managers, defining the GTM strategy for product adoption across our existing customer base.

## Responsibilities:

- Lead, coach, and scale a high-performing organization of 25+ Account Managers and CSMs by directly managing and developing Team Leads/Managers.

- Develop and execute the GTM strategy to drive product adoption, revenue growth, and customer retention within the SME & Growth segment.

- Build and maintain strong relationships with key clients, serving as a trusted advisor and ensuring Airwallex solutions deliver transformational value.

- Collaborate cross-functionally with Product, Engineering, Marketing, and Revenue Operations to translate customer needs into product improvements and GTM initiatives.

- Set and report on team goals focused on revenue, product penetration, and customer satisfaction; track KPIs and implement training programs to enhance performance.

- Anticipate and resolve client issues, mitigate risks to satisfaction and retention, and act as the escalation point for complex challenges.

- Champion Airwallex’s operating principles and values, acting as a role model and culture carrier across the business.

## Requirements:

- 12+ years of sales or account management experience, with at least 8 years in leadership roles, ideally in fintech, payments, consulting, or investment banking.

- Proven track record of building and leading high-performing teams to achieve ambitious commercial targets in a high-growth environment.

- Highly analytical, with the ability to drive strategic planning, evaluate data, and make informed decisions.

- Deep understanding of the fintech and payments ecosystem, including relevant regulations and digital transformation trends.

- Exceptional communication, negotiation, and stakeholder management skills, with experience engaging C-level executives.

- Experience developing and executing GTM strategies, driving product adoption, and managing complex client portfolios.

- Bachelor’s degree required; advanced degree in business, finance, or a related field is a plus.

## Skills

### Required
- Account Management
- Leadership
- GTM Strategy
- Product Adoption
- Revenue Growth
- Customer Retention
- Client Relationships
- Cross-functional Collaboration
- Strategic Planning
- Data Analysis
- Communication
- Negotiation
- Stakeholder Management

### Nice to have
- CRM and analytics tools
- API-based or SaaS product sales
- Technical proficiency with SQL

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/airwallex/a8f40686-a5c9-4012-bb8f-0349db0418c4?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)