# Network Engineering Intern

**Company**: Hewlett Packard Enterprise
**Location**: San Juan, Puerto Rico
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/San-Juan-Puerto-Rico-Puerto-Rico/Network-Engineering-Intern_1218251?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_206d7378-18d

## Description

Hewlett Packard Enterprise is seeking a Network Engineering Intern to join the Wireless Technical Support organization. As an intern, you will support customers, partners, and internal teams by assisting with the investigation, troubleshooting, and documentation of wireless networking issues related to Mist cloud-managed solutions, wireless access points, and associated technologies.

Key Responsibilities:

- Assist Technical Support Engineers with the analysis and troubleshooting of wireless networking incidents.

- Support the investigation of issues related to wireless access points, cloud-managed networking platforms, client connectivity, authentication, and network performance.

- Collect and review technical information, including device and client logs, event timelines, configuration details, packet captures, and basic network traces.

- Help identify potential causes of wireless problems, including coverage, interference, roaming, authentication, DHCP, DNS, VLAN, and connectivity issues.

- Assist with the reproduction of reported problems in laboratory or simulated environments.

- Perform basic configuration reviews and validation of wireless and network settings.

- Learn to use technical support tools, diagnostic utilities, dashboards, and knowledge bases.

- Participate in customer case reviews, team meetings, training sessions, and technical discussions.

- Document troubleshooting steps, findings, and potential solutions accurately.

- Contribute to internal technical documentation, troubleshooting guides, and knowledge-base articles.

- Escalate complex or unresolved technical issues to senior engineers with complete and organized information.

Education and Experience:

- Currently pursuing a Bachelor's degree in Computer Science, Computer Engineering, Electrical or Electronics Engineering, Information Technology, Telecommunications, Networking, or a related technical field.

- Basic understanding of computer networks and Internet technologies.

- Academic, laboratory, personal, or project experience with networking is desirable.

- Previous professional experience is not required.

Required Knowledge and Skills:

- Basic understanding of networking concepts, including Ethernet and wireless networking, IPv4 and IPv6 fundamentals, TCP/IP, DNS and DHCP, VLANs and basic switching.

- Basic understanding of Wi-Fi concepts, such as SSIDs, 2.4 GHz, 5 GHz, and 6 GHz wireless bands, channels and channel utilization, signal strength and interference.

- Basic familiarity with troubleshooting methodologies and logical problem solving.

- Basic knowledge of command-line tools such as ping, traceroute, nslookup, or equivalent utilities.

- Basic programming or scripting knowledge, preferably Python, is desirable.

- English proficiency at B2 level or higher, particularly in written and spoken technical communication.

Benefits:

- Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing.

- Investment in career development and growth.

- Unconditional inclusion and celebration of individual uniqueness.

## Skills

### Required
- networking
- cloud technologies
- troubleshooting
- customer support
- English

### Nice to have
- LAN/WLAN networking
- cloud platforms
- Linux
- scripting
- Python
- packet analysis tools
- Wi-Fi standards

---

Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/San-Juan-Puerto-Rico-Puerto-Rico/Network-Engineering-Intern_1218251?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)