# Operations Associate - Flexdrive

**Company**: Flexdrive, a subsidiary of Lyft
**Location**: Philadelphia, PA
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: $17.84 - $22.30
**Category**: Operations
**Industry**: Automotive

**Apply**: https://job-boards.greenhouse.io/lyft/jobs/8880066002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2066ab04-010

## Description

Flexdrive, a subsidiary of Lyft, is looking for a motivated and organized Operations Associate to join our Philadelphia team full-time.

In this role, you will provide quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and prepare them for the exciting road ahead.

## Responsibilities:

- Assist customers with the car rental process, including Express Drive customer support, customer arrival/check-in, assigning drivers to rental vehicles, and processing rental returns

- Prepare Flexdrive rental vehicles for Lyft drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents

- Manage vehicle lot organization, vehicle transportation, and other daily rental operations

- Flag vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners

- Build trust and work effectively with others to achieve results and team goals

- Uphold Flexdrive's high standard of service while working with all drivers and be an ambassador for the Lyft brand

- Take initiative and ownership to "make it happen" and seek out opportunities to contribute to team success

## Experience:

- 1+ year of experience in an in-person customer service role like retail, technical support, or hospitality

- Familiarity with the Philadelphia area

- Impeccable customer service and problem-solving skills

- Excellent, clear verbal and written communication skills

- Patience, problem identification and solving, de-escalating situations, teamwork, and self-governance

- Team player mentality

- Bonus points if you love ride-sharing so much that you're a Lyft driver too!

- Proficiency in other languages is considered a plus!

- A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required

## Benefits:

- Great medical, dental, and vision insurance options

- Mental health benefits

- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off

- 401(k) plan to help save for your future

- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

- Pre-tax commuter benefits

- Lyft Pink - team members get an exclusive opportunity to test new benefits of our Ridership Program

## Skills

### Required
- customer service
- problem-solving
- communication
- teamwork
- self-governance

### Nice to have
- ride-sharing experience
- proficiency in other languages

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/lyft/jobs/8880066002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)